Business Analyst

Job Title: Senior Business Analyst – Digital Identity & Salesforce

Location: Brisbane CBD (Hybrid – 3 days in office / 60%)

Daily Rate: $950 – $1,075 per day (inc. super), depending on experience

About the Opportunity

We are currently partnering with a leading Queensland State Government regulatory agency to recruit an experienced Senior Business Analyst for a high-profile, strategic Digital Identity & Verification initiative.

This project involves modernizing secure customer access to digital services by integrating Salesforce CRM with Queensland Digital Identity (QDI), identity broker services, and external vendor platforms.

Key Responsibilities

• Elicit, document, and manage business, functional, and non-functional requirements, use cases, user stories, and acceptance criteria.
• Map customer identity journeys, authentication/authorization workflows, and future-state process models.
• Collaborate closely with Salesforce developers, solution architects, integration specialists, external vendor partners, and government stakeholders.
• Facilitate requirements gathering workshops and stakeholder alignment sessions.
• Support end-to-end integration testing (SIT, UAT), defect triage, and business readiness/operational transition.

Non-Negotiable Requirements

To be successful in this role, you MUST demonstrate recent, hands-on experience in the following:

• Salesforce Platform Expertise: Extensive BA experience working on Salesforce CRM / Experience Cloud implementations, defining data models, customer service workflows, and architecture requirements.
• Digital Identity & External Vendor Integration: Proven, recent track record delivering Digital ID / IAM projects involving complex system integrations with external identity providers or identity broker services.

Highly Desirable Experience

• Government Digital Identity Frameworks: Familiarity with Queensland Digital Identity (QDI), myID, Relationship Authorisation Manager (RAM / QRAM), or the Trusted Digital Identity Framework (TDIF).
• Identity & Authentication Protocols: Understanding of OpenID Connect (OIDC), OAuth 2.0, Single Sign-On (SSO), JWT Tokens, and claims-based authentication.
• Data & API Integration: Experience analyzing end-to-end customer verification journeys, API integration mapping, identity matching, and duplicate account management.

Redwolf + Rosch invite and encourage applications from all backgrounds of gender, disability, culture, and race. If you are a person with a disability and require modifications to the recruitment process, please contact your Redwolf + Rosch Recruitment Consultant

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