Customer Service

Australian Select Timbers operates a nationwide distribution network. We are passionate about creating a point of difference with our reputable, ever-expanding product ranges, and we ensure we have the best people supporting our customers.

We have distribution centres in Smithfield (NSW) and Dandenong South (VIC), where our head office is located.

About the role

An exciting opportunity has opened up in our customer service team - we are currently looking for a highly organised and detail-oriented customer service representative to join our team. If you are a proactive individual with excellent communication skills and a knack for multitasking - we want to hear from you. You will be providing vital support to the sales team, ensuring our customers have the best technical and product enquiry support.

Reporting to the Customer Service Supervisor, some of your key responsibilities will include:

Managing large amounts of inbound/outbound calls and email inquiries.

Sales order administration: processing, despatching, reviewing, etc

Maintaining a positive, empathetic, and professional attitude toward customers at all times.

Responding promptly to customer inquiries.

Acknowledging and resolving customer complaints.

Entering data - Keeping records of customer interactions, processing, customers' forms/applications/requests and filing documents.

Communicating and coordinating with colleagues on a high level.

Ensure customer satisfaction and provide professional customer support.

Processing incoming and outgoing mails and samples.

Manage office and warehouse daily jobs, i.e., posting, booking transport jobs, sampling, etc.

Contributes to team effort by accomplishing related results as needed.

Assisting and working with other departments on request.

Coordinating product sampling, launches and new product development (NPD)

Providing administrative assistance and support to our Sales Team

The job is full-time, with hours worked between 9.00 am and 5.30 pm Monday to Friday.

We are looking for someone who:

Has at least 2 years of proven experience in a customer service and administrative support role.

Has exceptional communication skills - both written and verbal.

Possesses a high level of organisation and time management skills, has excellent attention to detail, analytical and data entry skills - out-of-the-box thinking!

High level of customer focus, with the ability to build rapport with internal and external stakeholders.

Has strong computer literacy skills, including proficiency with the MS Office suite, and experience using sales CRM systems is highly preferred.

Can work comfortably in a busy, fast-paced environment.

Why work for Australian Select Timbers

Fast-growing business with support for professional growth opportunities.

Passionate and supportive team environment.

Plenty of on-site parking - easy access to major motorways.

Please note:

Only candidates who have the right to work in Australia will be considered

Only short-listed candidates will be contacted, as they apply

Information about the business can be found via this link: https://www.asttimbers.com.au

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