Medical Admin

Victorian Diabetes Endocrine Network – Malvern VIC

The position will be a 4 day week across Monday to Friday, Locations: Malvern and Brighton.

This position involves all aspects of running a busy specialist practice. You will be assigned to a group of roughly 2-3 private endocrinologists.

Victorian Diabetes Endocrine Network is an organisation of 12 Private Endocrinologist that values its patients and staff . Clinics are across 4 locations: Malvern, Brighton, Caulfield & Leongatha.

Your role as Medical Administrator requires excellent communication and organisational skills. You will be proactive and must have strong computer skills and a pleasant demeanour. You will also be required to demonstrate compassion, empathy and effective interpersonal skills.

Key responsibilities include, but are not limited to:

• Administrative support to medical professionals to ensure the smooth day to day operations of the clinic
• Schedule appointments, billing and payments, rescheduling, confirmations.
• Electronic filing of medical records and results
• Sending correspondence electronically, or by post where required
• Answer telephone calls and direct appropriately
• Field appropriate email enquiries and attend to them appropriately
• Welcome all visitors and ensure they are attended to courteously
• Listen to and satisfy the customer
• Processing payments using eftpos, settlement and cash handling.
• Liaising with other doctors, hospitals and medical representatives

Essential Personal Attributes

• Medical Secretarial/Reception experience
• Have a strong customer focus
• Excellent interpersonal and communication skills
• Able to take initiative and work with limited supervision
• Able to multi-task
• Attention to detail, efficient and organised
• Ability to combine the ability to work autonomously with the ability to be a highly effective team member
• Passionate about your role and take pride in seeing a practice grow and be successful

Desirable attributes are:

• Knowledge of medical terminology and Medicare/Health fund billing requirements
• Proficient computer literacy and word processing skills to enable support of a small medical team
• Pleasant telephone answering skills and personal presentation, promoting a professional yet welcoming company image
• Excellent English and grammar
• Positive attitude and happy disposition

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