Sr. Coordinator – Disputes & Customer Service - Logistics Industry mandatory

Job Title: Sr. Coordinator – Disputes

Experience - 3+ yrs

Department: Customer Service

Location: Chennai

Salary: Up to ₹7 LPA

Reporting To: Team Leader

Key Responsibilities:

• Review, validate, investigate, and resolve revenue-related disputes in line with company policies, SOPs, and business guidelines.
• Identify the root cause of revenue discrepancies and coordinate with internal teams and stakeholders for timely resolution.
• Process, update, and finalize dispute cases accurately in FIS within defined SLAs.
• Maintain complete documentation of dispute actions, resolutions, and supporting details.
• Monitor assigned cases, ensure timely closure, and escalate complex or high-risk cases when required.
• Implement process updates, support process improvement initiatives, and enhance operational efficiency.
• Ensure quality, accuracy, productivity, compliance, and achievement of operational goals.
• Complete mandatory functional HIP training within prescribed timelines.

Required Skills:

• Relevant experience in the Shipping or Freight Forwarding industry.
• Strong analytical skills with excellent attention to detail.
• Excellent written and verbal communication skills.
• Strong stakeholder coordination and teamwork.
• Active listening, problem-solving, negotiation, empathy, patience, and a positive attitude.
• Ability to adhere to SOPs, internal controls, and service guidelines.

Preferred: Immediate joiners with relevant Shipping/Freight Forwarding experience.