IT Support Analyst

Aramex is a Global Provider of comprehensive Logistics and Transportation Solutions with a presence in over 65 countries and growing rapidly. Aramex Australia provides a cost effective and reliable courier service and has a network that comprises of 28 Regional Locations and over 800 Courier Franchisees.

At Aramex, we’re committed to achieving great results together and supporting one another in a culture built on integrity, accountability, and continuous improvement. If you’re looking to join a team where your contribution is valued and your growth is supported, we’d love to hear from you.

Aramex is an equal opportunity workplace. We not only embrace diversity and inclusion; we celebrate what makes you unique. We welcome applications from people of all ages, cultural backgrounds, and diverse sexualities and genders. We also highly encourage Aboriginal and Torres Strait Islander peoples to apply for roles with Aramex.

About the Role

Aramex Brisbane is currently seeking an enthusiastic and customer focused IT Support Analyst to join our Digital & Technology team in Brisbane.

As the IT Support Analyst, you will provide technical support to internal employees, courier franchisees, customers, and business partners across a wide range of Aramex systems and technologies. You'll play a key role in ensuring users receive timely, high-quality support while contributing to continuous improvement through documentation, testing, training, and collaboration with cross functional teams.

This is an excellent opportunity for someone who enjoys troubleshooting technical issues, delivering exceptional customer service, and working in a fast-paced environment where no two days are the same.

Key responsibilities include:

• Providing responsive technical support to internal and external users across Aramex systems, applications and devices.
• Managing support requests from start to finish, ensuring issues are investigated, resolved and communicated clearly to stakeholders.
• Troubleshooting hardware, software and system issues across desktops, laptops, mobile devices, printers and handheld scanners.
• Supporting users remotely and onsite, providing practical solutions and delivering a positive customer experience.
• Assisting with the configuration and maintenance of IT hardware, software assets and Mobile Device Management (MDM) solutions.
• Creating and maintaining IT documentation, knowledge articles and user guides to improve support processes.
• Collaborating with internal teams, including Project Managers, Business Analysts and Developers, to test, improve and support business systems.
• Providing guidance and training to users to help them effectively utilise Aramex technology solutions.

To be successful in this role:

• You will have previous experience in an IT support, service desk or similar technical role.
• You will have strong troubleshooting skills and the ability to diagnose and resolve a range of hardware, software and system issues.
• You will have experience supporting Microsoft Office applications, Windows environments and remote users.
• You will have excellent communication skills, with the ability to explain technical concepts clearly to a range of audiences.
• You will be customer focused, proactive and able to take ownership of issues through to resolution.
• You will demonstrate strong attention to detail, adaptability and a willingness to learn and develop your technical skills.
• You will enjoy working collaboratively and building positive relationships with employees, courier franchisees and external stakeholders.

Grow with us –

Access career development opportunities including LinkedIn Learning and a range of inhouse training programs.

Paid Parental Leave – Primary carers are eligible for 3 months of paid Parental Leave and flexibility on their return to work. Non-primary carers are eligible for 3 weeks of paid Parental Leave.

Need some wheels? Novated Lease options are available.

Annual salary reviews – We conduct annual salary reviews to ensure your pay reflects your role, performance, and the market.

Peace of mind with Life Insurance – We provide company paid Life Insurance, giving you and your loved ones added peace of mind.

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