Customer Service Coordinator

Customer Service Coordinator
Full-time Permanent
Location: North Dublin (Fully Onsite)

Our client, a highly regarded company specialising in innovative solutions for the construction industry, is looking for a Customer Service Coordinator to join their team based in North Dublin. This role offers a chance to work in a dynamic environment where customer satisfaction and forward-thinking solutions are at the core of their success.

What's on Offer:

• Competitive salary package
• Career progression and professional development opportunities
• 23 days holiday and 2 company days
• Pension plan
• Health Insurance
• Friendly and supportive working environment

Key Responsibilities:

• Serve as the primary contact for customer inquiries, building and maintaining strong relationships.
• Process customer orders, credits, and returns efficiently
• Co-ordinate with the logistics team to organise deliveries and collections, while keeping customers informed about stock availability and delivery timelines
• Handle customer complaints or concerns, ensuring prompt resolution
• Perform general office duties, including managing incoming calls

What the Ideal candidate will need:

• Experience with ERP systems; SAP knowledge is a significant advantage
• Strong skills in Microsoft Word, Excel, and email communication
• Understanding of customer service principles and practices
• Prior experience in order processing
• Excellent verbal and written communication skills
• Professional presentation and a detail-oriented approach
• High attention to detail and reliability

#J-18808-Ljbffr