Customer Service Representative
Jumbocorp
Job Description
Company Description
Jumbocorp is a pioneer in innovative material handling, transforming how building sites manage waste across Australia. The company focuses on making the collection, transportation, processing, and recycling of waste materials simpler, cleaner, and more efficient. By leveraging evolutionary thinking and practical solutions, Jumbocorp supports more sustainable construction practices.
Team members contribute to improving operational efficiency and environmental outcomes for clients in the building and construction sector.
Role Description
The Customer Service Representative is a full-time, on-site role based in South Melbourne, VIC. This role involves responding to customer inquiries via phone, email, and other channels, providing timely and accurate information about Jumbocorp's services. The representative will handle order and booking requests, resolve issues related to waste collection and processing, and coordinate with operations and logistics teams to ensure smooth service delivery.
Day-to-day tasks include updating customer records, tracking service requests, documenting interactions, and following up to ensure customer satisfaction. The role also supports continuous improvement by reporting recurring issues and sharing customer feedback with internal stakeholders.
Qualifications
- Strong customer service skills, with experience in Customer Service and Customer Support roles.
- Ability to maintain high levels of Customer Satisfaction and deliver a positive Customer Experience.
- Clear and professional verbal and written communication skills.
- Reliable attention to detail, with strong organizational and time management abilities.
- Confidence using CRM or customer support systems and basic office software.
- Capacity to work on-site and collaborate effectively with operations and field teams.
- Previous experience in waste management, logistics, construction, or related industries is an advantage.
- Relevant training or qualifications in customer service or business administration are beneficial.