Customer Support Executive - Fashion/ E-Commerce

Job Description

Responsibilities:

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• Engage in effective and persuasive communication to highlight the value proposition.
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• Work towards achieving and exceeding sales targets.
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• Employ consultative selling techniques to understand customer needs and recommend suitable products.
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• Build and maintain strong, long-lasting relationships with customers through regular follow-ups and personalized communication.
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• Address customer inquiries and concerns, providing timely and accurate information.
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• Develop a deep understanding of product offerings and be able to effectively communicate their features and benefits to customers.
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• Maintain accurate and up-to-date records of all interactions with customers in the company's CRM system.
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• Provide regular reports on sales performance, activities, and challenges.
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Good to have:

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• Proven experience in sales conversion, preferably in the beauty and lifestyle sector.
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• Excellent communication skills with a clear and persuasive approach.
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• Strong interpersonal skills and the ability to build rapport with customers.
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• Results-driven and able to meet and exceed sales targets.
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• Familiarity with CRM software and proficiency in Microsoft Office Suite.
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