Customer Service Representative

Job Description

Job Title: Voice Process Location: Pune Experience: 0-2 Years Working Days: 5 Days a Week Weekly Off: 2 Rotational Week Off Employment Type: Full-Time

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Job Summary

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We are looking for enthusiastic and customer-focused Customer Service Executives to join our team in Pune. The ideal candidate will be responsible for handling customer queries, providing accurate information, resolving concerns, and ensuring a positive customer experience. Freshers and candidates with up to 2 years of experience are welcome to apply.

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Key Responsibilities

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• Handle Inbound/Outbound customer interactions via phone, email, chat, or other communication channels.
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• Respond to customer inquiries in a professional and timely manner.
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• Resolve customer complaints and escalate complex issues when required.
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• Maintain accurate records of customer interactions and transactions.
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• Provide product, service, and process-related information to customers.
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• Follow company policies, quality standards, and customer service guidelines.
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• Meet individual and team performance targets.
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• Coordinate with internal departments to ensure timely issue resolution.
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• Build and maintain positive customer relationships.
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Required Skills & Qualifications

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• Graduate/Undergraduates can apply (depending on company requirements).
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• Excellent verbal and written communication skills in English;
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• Basic computer proficiency and familiarity with MS Office.
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• Good problem-solving and interpersonal skills.
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• Ability to work in a fast-paced environment.
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• Customer-centric attitude and willingness to learn.
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Preferred Qualifications

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• 0-2 years of experience in customer service, customer support, BPO, call center, or related roles.
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• Freshers with excellent communication skills are encouraged to apply.
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Working Conditions

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• Location: Pune
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• Shift: Rotational shifts
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• Working Days: 5 days per week
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• Weekly Off: 2 rotational week off
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What We Offer

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• Competitive salary and incentives (if applicable)
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• Training and career development opportunities
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• Supportive work environment
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• Growth opportunities within the organization
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How to apply:

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Click on the below mentioned link to register and apply for this job.

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https://smrtr.io/zG5Py