Customer Service Specialist

At Creo Homes Pvt. Ltd., we believe building a home is more than delivering a project—it's about delivering an exceptional customer experience.

We are looking for a Customer Relations Executive (Post-Sales) who will be the single point of contact for our customers after the sales closure, ensuring a smooth and satisfying journey until project completion and handover.

Responsibilities

• Serve as the primary point of contact for customers after project confirmation.
• Handle customer queries, concerns, and service requests promptly and professionally.
• Coordinate with Architecture, Interior Design, Project Management, Site Execution, Accounts, and other internal teams to ensure timely resolutions.
• Keep customers informed about project progress through regular updates.
• Schedule client meetings, site visits, and review sessions.
• Track customer commitments and ensure timely follow-up.
• Maintain accurate customer records and communication history.
• Escalate critical issues to management when required.
• Ensure a premium customer experience throughout the project lifecycle.
• Collect customer feedback and support post-handover relationship management.

Requirements

• Minimum 3 years of experience in Customer Relations, Client Servicing, CRM, or Project Coordination.
• Experience in Architecture, Interior Design, Construction, Real Estate, or a similar industry is mandatory.
• Excellent communication skills in English and Malayalam.
• Strong interpersonal, coordination, and problem-solving skills.
• Ability to manage multiple customers and coordinate across departments.
• Proficiency in Microsoft Office and CRM tools.

What We Offer

• Opportunity to work with one of Kerala's leading premium design and construction companies.
• Collaborative and growth-oriented work environment.
• Career development opportunities.
• Attractive salary and performance-based incentives.

If you're passionate about creating outstanding customer experiences and building long-term relationships, we'd love to hear from you.

Location: Kochi, Kerala

Experience: Minimum 3 Years

Employment Type: Full-time