Reception & Meetings Team Leader

Step into a role where you’ll lead from the front and shape an exceptional front‑of‑house experience. As our Reception & Meetings Team Leader, you’ll be the driving force behind a polished, welcoming and efficient reception service, supporting your team, coordinating daily operations and ensuring every visitor receives a standout first impression.

Type of contract: Full-time, permanent

Hours: 40 per week (Monday-Friday, with a shift rota basis)

What will you get?

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!

Main responsibilities

• Lead the reception team to deliver a warm, professional and consistent service.
• Oversee daily front‑of‑house operations ensuring smooth workflows and high standards.
• Support, coach and motivate colleagues to achieve service excellence.
• Manage enquiries and escalations resolving issues promptly and professionally.
• Coordinate with internal teams to maintain seamless workplace operations.
• Ensure compliance and presentation standards are met across the reception area.
• Coordinate meeting rooms seamlessly across daily bookings and events, ensuring every setup is completed accurately and on time.

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, and Stronger Together.
• A confident, customer‑focused approach.
• Strong communication and leadership skills.
• Excellent organisation and attention to detail.
• Ability to stay calm, proactive and solutions‑driven.
• Experience in a reception or front‑of‑house environment.

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.

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