Jr. Sales Account Manager

Alcatel – Lucent Enterprise (ALE) provides digital-age networking, communications, and cloud solutions with services tailored to ensure customers’ success, with flexible business models in the cloud, on-premises, and hybrid. ALE is a trusted advisor to more than a million customers all over the world, located in over 35 counties. Learn more about us on

Main responsibilities /Missions :

• Serve as the lead point of contact for all customer account management matters in Networking within the government and other sectors.
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status
• Collaborate with sales team to identify and grow opportunities within territory as well as our Business Partners
• Assist with challenging client requests or issue escalations as needed

Requirements and skills :

• Previous working experience (max 8 years) as an Account Manager, Key Account Manager, Sales Account Manager or relevant role
• Good & solid local networking with customers in the government sector in Mexico.
• English fluent is mandatory
• A hunter profile and door opener is requested
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization
• Solid experience with Network, Communication & Cloud solutions/products
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• BA/BS degree in Business Administration, Sales or relevant field

Relationships

Internal:

• Engage and collaborate with the wider Alcatel-Lucent Enterprise Marketing, Channel Sales and Business Development teams

External:

• End Customer as a top priority
• Work closely with Channel Partners/ Business Partners
• TSS & support teams

Why ALE?

At ALE, we provide a flexible work environment that grants a work-life balance where you can work from home if needed. As a multicultural and international company, we encourage new ideas and provide a continuous learning opportunity. Through our 3 values: Speed & Agility, Customer Centricity, and Reliability, we want to bring you exciting projects in a work environment combining entrepreneurial spirit and an international dimension.

As we are building the future, we want to create a better world. We have initiated different projects like GoGreen, ALE Impact, and TogetHer to take our corporate social responsibilities and we do this with pride and love. Read more on: