Delivery Manager - Rio de Janeiro

Ensures successful execution of client-facing company projects and services, meeting client expectations and business objectives. Oversees project planning, resource allocation and service delivery. Manages risks and resolves issues, engaging cross-functionally and with clients to ensure effective communication and alignment.

Provides financial oversight and budget management, controlling costs and maximizing project profitability.

Key Responsibilities

• Independently leads small to mid-size delivery management projects.

• Creates and maintains project plans, coordinating resources and identifying / managing risks.

• Manages project costs, ensuring resource effectiveness and efficiency.

• Serves as the primary point of contact for clients, addressing issues and ensuring services are delivered in line with expectations and business requirements.

• Works with cross-functional teams to ensure the right skills are available as and when needed to meet project needs.

• Oversees / monitors project team performance, providing feedback and ensuring team members have the information and tools required for effective service delivery.

• May act as a subject matter expert for certain product areas.

• Ensures service quality meets or exceeds client expectations.

• Addresses and resolves issues arising within teams, with clients or otherwise related to project delivery.

• Identifies and recommends ways to optimize delivery processes for better efficiency and outcomes.

• Manages the performance of any 3rd Party providers and sub-contractors in order to ensure the implementation of deliverables.

Key Qualifications

BA/BS degree and 4-6 years’ relevant experience OR equivalent combination of education and experience

English Fluent