Outbound Sales Representatives
Five Good Friends
Job Description
Hi there! We’re Five Good Friends.
We’re an approved aged care and NDIS service provider helping our Members (others call them clients) live vibrantly in their own homes. We wrap a care team around them and their families, supported by innovative software that coordinates in the background—so our teams can focus on what matters most: delivering exceptional care.
We’re proud to be a place where purpose meets impact.Every day, our work contributes to helping people live their best lives, and that starts with our people.
About The Role
This isn’t your typical outbound sales role.
At Five Good Friends, every conversation you have can make a real difference. You’ll be connecting with older Australians, people living with disability, and their families at pivotal moments. During these calls, you’ll support them in understanding their options, navigating care systems, and feeling confident living independently in the home they love.
Success here comes from your ability to listen, build trust, and genuinely care. You’ll use your sales skills not just to convert leads, but to guide people toward better outcomes and a better quality of life.
If you’re a proactive, organised sales professional who thrives on connection, purpose, and making a real difference, this is your opportunity to do meaningful work every day.
What You’ll Be Doing
- Drive outbound engagement with warm leads, using your communication skills to create trust and open quality conversations
- Nurture your pipeline of warm leads, building relationships over time and guiding each person toward becoming a Five Good Friends member
- Use your sales skills with empathy by handling objections, reinforcing value, and helping people choose the support that’s right for them
- Collaborate closely with your team to ensure a smooth and supportive experience from first contact through to sign-up
We are currently recruiting for the 9:30am–5:30pm shift. Enjoy a hybrid work style where the team connects fortnightly in our office space located on Collins Street.
About You
You’re a natural relationship builder who knows that great sales start with genuine care and understanding. You’re motivated by results but even more by making a meaningful impact in people’s lives. You have:
- 2+ years in an outbound sales role, ideally within a call centre environment
- Experience using CRM systems and marketing automation tools
- Solid understanding of sales principles and customer service practices
- Ability to manage your own pipeline, keeping accurate CRM records and following up consistently to deliver great outcomes
- Strong communication skills - clear, confident and compassionate
- Highly organised, with strong administration and time management skills
- Ability to obtain and maintain a relevant clear criminal history check
The Benefits Of Joining Us
Use your sales skills and experience for good, knowing the work you do each day has a real impact. You’ll be part of a supportive team that genuinely cares for each other and future members.
And a few more things we think you’ll value:
- Flexible work options to suit your lifestyle.
- $500 yearly wellness allowance to spend on anything that helps you feel good outside of work.
- Extra time off – after 2 years, you'll earn an extra day of annual leave each year. You can also buy more leave if you'd like.
- Free, confidential counselling through our Sonder Program.
- Parental leave support – we top up wages for eligible caregivers, and primary caregivers get extra super during their first year of unpaid leave.
- Extend our care to a loved one at a special rate. This family member will receive Care Managed services at Self Managed prices (values vary depending on circumstances).
- We're a genuinely great place to work – our employee engagement scores are 17% above the industry average.
- Okinawa trip – after 5 years with us, we'll send you to Japan to visit the community that inspired Five Good Friends. Flights, hotel and transfers are all covered.