ServiceNow Developer (ITSM)

We're partnering with a well-established organisation seeking a hands‑on ServiceNow professional to support ongoing platform development, enhancement and optimisation initiatives.

This role will suit someone with strong ServiceNow development experience across ITSM who enjoys solving complex problems, working closely with stakeholders and delivering scalable platform solutions.

Key Responsibilities

• Develop, configure and enhance ServiceNow applications and workflows
• Support and improve ITSM modules including Incident, Problem, Change and Request Management
• Build automations using Flow Designer and platform capabilities
• Design and develop integrations with internal and external systems
• Collaborate with business and technical stakeholders to gather requirements and deliver solutions
• Contribute to platform optimisation and continuous improvement initiatives

Required Experience

• Demonstrated ServiceNow Development experience
• Strong background working across ITSM modules
• Experience with JavaScript and ServiceNow scripting
• Strong Flow Designer and workflow automation experience
• Integration development experience
• Excellent communication and stakeholder management skills

Desirable Experience

• Virtual Agent
• Employee Center
• AI Search or Now Assist
• Exposure to additional ServiceNow modules including ITOM, ITAM or HRSD

We're open to candidates with strong ServiceNow development and ITSM capability who may have limited exposure to Virtual Agent. The priority is finding a high-quality developer with strong platform fundamentals who can contribute from day one.

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