Insights Analyst

Number of Positions Available: 1

ABOUT US

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference.

From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

About the Role

Are you a data-driven professional who thrives on uncovering insights that influence strategic decisions? Reporting to the Manager, Supporter Insights, the Insights Analyst plays a key role in delivering insightful and impactful supporter and campaign analysis. Through advanced data analytics, you will help improve campaign performance, enhance supporter lifetime value, and contribute to the long-term strategic objectives of the fundraising department.

This is an exciting permanent F/T opportunity based in Blackburn, Melbourne (with hybrid working arrangements) to influence strategic decision-making by turning complex data into meaningful, actionable insights that drive fundraising success.

Key Responsibilities

• Extract and analyse donor communication and fundraising data from multiple sources
• Deliver advanced analytics that highlight industry, market, supporter and campaign trends, identifying opportunities to improve performance
• Contribute to the design, implementation and testing of key data products, including: donor journey analysis, customer lifetime value modelling, behavioural and correlation modelling, next best decision modelling, ROI and marketing mix modelling and customer segmentation models
• Support profiling, segmentation, targeting, productivity and profitability analysis of fundraising campaigns
• Provide competitive, market and forecasting insights to inform strategy
• Assist in developing and executing the analytics strategy and roadmap
• Build, maintain and enhance data models with robust quality assurance processes

About You

• Degree in Data Science, Computer Science, Business Analytics, or a related discipline
• Proven experience in data analytics, insights, or business intelligence roles
• Strong capability in analysing and manipulating large datasets
• Proficiency in tools such as Power BI, Power Query and Excel
• Experience in a fundraising or multichannel marketing environment (highly regarded)
• Strong written and verbal communication skills, with the ability to professionally influence a diverse range of stakeholders
• High attention to detail and commitment to data quality and compliance

Why Work For Us

• Eligible employees can access NFP Salary Packaging (up to $15,900 tax free) plus meals and entertainment benefit ($2,650)
• Generous paid Parental Leave for primary (12 weeks) and secondary carers + Purchased Leave Scheme (up to 8 weeks) + Workplace Support Leave (5 days) for volunteering in Salvos initiatives
• Flexible and hybrid WFH arrangements, access to Fitness Passport and Consumer Discounts
• Access to EAP and health & wellness initiatives
• Ongoing training and development opportunities that enhance on the job skills and proficiency
• Rewarding and fulfilling purpose driven careers that have positive and sustainable social impacts

Eligibility & Compliance

Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

Any child facing roles will require the successful completion of a Working with Children Check.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm.

Equal Opportunity & Diversity

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people.

We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions.

We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.

Mission, Vision & Values

At the Salvos, we believe in doing good that transforms the lives of people and communities facing hardship or crisis.

So, if you are passionate about work that has purpose and satisfaction, are keen on delivering social and sustainable outcomes that change lives, we want to hear from you.

Our employees have access to a range of benefits, plus personal development and career diversity opportunities that deliver real and meaningful benefits.

Enjoy flexible working arrangements and a healthy work-life balance, generous salary packaging opportunities, parental leave, purchase leave schemes and much more.

The Salvation Army encourages people from all backgrounds, abilities, and identities to apply.

We are committed to fostering an inclusive environment that accepts and recognises every person, embraces their strengths and differences, and provide opportunities for all people to achieve their highest potential.

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