Practice Manager

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About the role

Our Place Health Centre is seeking an experienced Practice Manager to join our team in Gosnells, WA, for an immediate start. This is a part-time or full-time position that plays a vital role in ensuring the smooth operation of our health centre. As Practice Manager, you will be responsible for the day-to-day management of our facility, overseeing administrative functions, staff coordination, and patient services.

This position is integral to delivering high-quality healthcare services and maintaining the operational excellence that defines Our Place Health Centre.

What you'll be doing

Managing all administrative operations and ensuring compliance with relevant healthcare regulations and policies

Overseeing staff recruitment, scheduling, training, and performance management

Managing patient appointments, records, and enquiries to ensure excellent patient experience

Maintaining financial records, managing budgets, and processing invoicing and payments

Liaising with healthcare practitioners and ensuring seamless coordination across the health centre

Implementing and monitoring quality assurance processes and health and safety protocols

Managing facility maintenance, equipment, and inventory ordering, including cleaning duties

Handling communications with patients, staff, and external stakeholders

Reporting on operational metrics and identifying opportunities for improvement

Supporting the clinical director with administrative duties as required

What we're looking for

Proven experience as a Practice Manager or in a similar medical administration role within a healthcare setting

Strong knowledge of medical practice management systems and software (Best Practice BP premier) - highly desirable, as well as general computer literacy - essential.

Excellent organisational and time management skills with the ability to prioritise multiple tasks

Proficient in financial management, budgeting, and bookkeeping practices

Outstanding communication and interpersonal skills with the ability to work effectively with diverse teams and patient cohorts, and be a strong ambassador for our brand and values.

Demonstrated leadership capability with experience managing, supporting, teaching, and motivating staff

A thorough understanding of healthcare privacy legislation, particularly Australian regulations

High level of attention to detail and accuracy in record-keeping

Problem-solving ability and a proactive approach to operational challenges

Relevant qualifications in healthcare administration, business management, or a related field are highly desirable, but not essential

What we offer

Our Place Health Centre is committed to creating a supportive and rewarding work environment. We offer competitive remuneration commensurate with experience and qualifications. Our team benefits from a collaborative workplace culture that values professional development and growth opportunities.

We provide flexible working arrangements where possible to support work-life balance, and we invest in the ongoing training and development of our staff. Additionally, we foster an inclusive workplace where every team member is valued and supported in achieving their career aspirations. We also offer a large benefits package of discounts for our team at hundreds of retailers nationally and globally.

About us

Our Place Health Centre is a dedicated healthcare provider committed to delivering exceptional medical services to the Gosnells community. Our mission is to provide accessible, high-quality healthcare that meets the diverse needs of our patients. We pride ourselves on maintaining a patient-centred approach, ensuring that every individual receives compassionate and professional care.

Our team comprises skilled healthcare practitioners and dedicated administrative staff who work collaboratively to create a welcoming and supportive environment. We are committed to excellence in patient care, continuous improvement, and being an employer of choice within the healthcare sector.

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