Sales and Service Representative

Sales & Service Representative

Chem-Aqua | NCH Europe

Dublin Area | Field-Based

Chem-Aqua, part of NCH Europe, is looking for a Sales & Service Representative to join our team in the Dublin region. This is an exciting opportunity for someone who thrives in a customer-facing environment and wants to combine account management, business development, and technical service delivery within a leading water treatment business.

As a key member of our field team, you'll be responsible for maintaining and growing customer accounts, delivering excellent service, identifying new business opportunities, and supporting customers with industry-leading water treatment solutions.

What You'll Be Doing

• Managing and developing existing customer relationships to maximise contract retention and customer satisfaction.
• Growing revenue through upselling, cross-selling, and identifying new opportunities within existing accounts.
• Generating new business through prospecting and networking activities.
• Conducting customer review meetings and providing consultative solutions tailored to customer needs.
• Performing water treatment and environmental hygiene monitoring activities, including:
• Bacteria sampling
• Temperature monitoring
• Cooling tower analysis
• Steam boiler analysis
• Closed-loop system testing
• Pre-treatment plant analysis
• Commissioning and supporting water treatment equipment, including:
• Water softeners
• Reverse Osmosis (RO) systems
• UV systems
• Chlorine dioxide equipment
• Maintaining accurate service reports, customer records, and documentation.
• Acting as a trusted partner to customers, ensuring exceptional service and long-term relationships.

What We're Looking For

Essential

• Proven B2B sales experience with a consistent track record of achieving or exceeding targets
• Strong account management and customer relationship-building skills
• Excellent communication and consultative selling abilities
• Ability to identify customer needs and provide effective solutions
• Strong organisational and time management skills
• Comfortable working independently in a field-based role
• Experience using CRM systems and Microsoft Office applications
• Full driving licence

Desirable

• Water treatment, water hygiene, environmental services, or industrial services experience
• Technical field service or laboratory analysis experience
• Qualification in Engineering, Environmental Science, Chemistry, or a related discipline
• Professional sales qualification

What Success Looks Like

• Achieving and maintaining high levels of customer retention.
• Growing sales within existing customer accounts.
• Generating new business opportunities across the Dublin territory.
• Delivering outstanding service and technical support.
• Building long-term customer partnerships and becoming a trusted advisor.

Why Join Chem-Aqua?

At Chem-Aqua, you\'ll join a business that values innovation, integrity, customer focus, and professional development. You\'ll have the autonomy to manage your territory while receiving the support, training, and resources needed to succeed in a rewarding and varied role.

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