Software Developer - CRM

Project Overview

Archives Customer Request Management Project involves replacing the legacy Archives Services Application with a CRM product to support Archives of Ontario operations and meet OAGO audit requirements.

Key Responsibilities

• Required to translate technical systems specifications into working, tested CRM applications. This includes developing detailed programming specifications, writing and/or generating code, compiling data-driven programs, maintaining, and conducting unit tests.
• Resolves and troubleshoots technical problems which arise during the use and operation of software packages.

Qualifications & Requirements

REQUIRED

• Must be able to work 5 days onsite per week
• 8+ years of experience with hands-on and leading Dynamics CRM projects.
• Experience Customization of Dynamic CRM, Entities, Forms, View, Reports, Ribbon, Menus, and Dashboard.
• Build and Custom Dynamic CRM Workflows, Plug-ins and Complex Microsoft Power Automates flows.
• Customize Dynamics using C#, JavaScript, and HTML
• Expert in customization of Power App, Power Pages
• Ability to utilize CRM APIs to integration with Enterprise systems

EVALUATION CRITERIA

Experience - 30%

• Experience Customization of Dynamic CRM, Entities, Forms, View, Reports, Ribbon, Menus, and Dashboard.
• Build and Custom Dynamic CRM Workflows, Plug-ins and Complex Microsoft Power Automates flows.
• Customize Dynamics using C#, JavaScript, and HTML
• Expert knowledge working with Dynamic CRM SDK, Dynamic CRM Web API, Organization Services, OData Standard, Fetch XML and XRM Toolbox.
• Experience building custom portals using ASP.NET, .NET Core, Angular-JS, TypeScript, Azure App Services, Web Jobs, Azure Functions, Logic Apps and integrate with Dynamic CRM Online.
• Building complex MS Power Bi Reports on Dynamic CRM online for on-demand and schedule reporting.
• Expert in customization of Power App, Power Pages
• Expert knowledge of Cloud Security Principles related to Dynamic CRM such as Azure AD B2C Authentication, Okta Authentication, CRM Business Units, Teams and Roles management.

Technical Skills - 40%

• Experience with Agile methodologies
• Experience with Dynamics 365 and Azure solution design
• Working knowledge of Dynamics interoperability, integration and capability with other Microsoft cloud technologies
• Experience with marketing automation tools and customer journey analytics.
• Working knowledge of both low code development and custom development on Dynamics 365
• Working knowledge with Dataverse design and development
• Working knowledge of development in Azure technologies
• Working knowledge of .NET, C#, JavaScript
• Working knowledge of DevOps, task boards, pipelines, etc.

Reporting and Integration - 20%

• Working knowledge of creating CRM Dynamics Reports and MS Power Bi Reports and CRM Word Template Creation Knowledge
• Proven experience as a CRM Developer, with a strong focus on reporting and analytics.
• Solid understanding of SQL, data visualization tools and CRM APIs.
• Experience with ETL processes and data integration.
• Strong analytical and problem-solving skills.
• Ability to utilize CRM APIs to integration with OPS Enterprise systems.

Communication Skills - 10%

• Excellent communication and stakeholder management abilities.
• Strong communication skills to prepare documentation, including but not limited to: solution documentation,
• user manuals, reports, reviews, assessments
• Ability to present ideas and suggestions clearly and effectively and in a user-friendly manner; maintain a high level of customer service to both internal and external clients
• Ability to communicate designs and development in clear and understandable manner

Key Skills & Competencies

.NET, .NET Core, Agile methodologies, Angular, ASP.NET, Azure AD B2C, Azure App Services, Azure Functions, Azure solution design, C#, Cloud Security, communications protocols, CRM API, CRM Business Units, CRM Dashboard, CRM enterprise architecture, CRM Entities, CRM Forms, CRM Menus, CRM Plugins, CRM Reports, CRM Ribbon, CRM Views, CRM Word Templates, CRM Workflows, custom development, customer journey analytics, data integration, data visualization, Dataverse, debugging, deployment, design patterns, DevOps, Dynamic CRM, Dynamic CRM SDK, Dynamic CRM Web API, Dynamics 365, ETL, Fetch XML, gateways, hierarchical database, high availability solution design, HTML, information management, JavaScript, Logic Apps, low code development, marketing automation, Microsoft cloud technologies, middleware, OData, Okta Authentication, Organization Services, pipelines, Power Apps, Power Automate, Power BI, Power Pages, product installation scripts, programming Internet-ready applications, query languages, RAD methodologies, relational database, SQL, task boards, troubleshooting, TypeScript, Web Jobs, XRM Toolbox

#J-18808-Ljbffr