Technical Analyst

Role Overview

We're looking for a proactive and analytically minded Technical Analyst to join our Service Delivery team. This is an exciting chance to help oversee key services delivered by our third‑party suppliers, ensuring systems remain stable, risks are understood, and operational performance continues to improve.

Responsibilities

• Work across incident management, technical change, supplier oversight and service improvement to investigate issues, analyse trends and support governance activities.
• Collaborate with stakeholders to translate technical information into insights and recommendations that support service excellence.
• Help drive better outcomes for members and employers by continuously improving processes and performance.

Minimum Criteria

• Experience of working with IT systems that support front office and back‑office operations, ideally within the Pensions or wider Financial Services industries, or another large and complex operational environment.
• A sound understanding of one or more of the following, gained through demonstrable previous experience in a business or service environment:
  • Customer Operations
  • IT systems performance
  • IT operations
  • Supplier or Customer coordination
  • Technical Documentation or support for solution design activity
• Ability to help identify, investigate and follow up issues within a complex IT environment, escalating where appropriate.

Flexible and Agile Working

• Hybrid work of office (Canary Wharf, London) and home, with expectation to attend office once to twice a week or more as required.
• Options to reduce or vary working hours, days worked, compressed hours, or job share.

Diversity, Equity and Inclusion

Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of their age, disability, gender identity, marital status, national origin, pregnancy or caring responsibilities, race, religion/belief, sex, sexual orientation or socio‑economic background. We also recognize the importance of diversity of thought and other forms of neurocognitive variation. Nest is a Disability Confident Leader and we aim to offer an interview to applicants who apply through the Disability Confident Scheme.

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