Intern - Solution Engineering

Position Description

A hands-on internship within the Customer Engineering team, providing exposure to SaaS product support, real-world customer issue resolution, and cross-functional collaboration with Engineering and Product teams. The intern will support troubleshooting activities, analyze technical issues, and assist in resolving customer queries under senior engineer guidance — building a strong foundation in SaaS solution engineering and application support.

Primary Responsibilities

• Assist in handling Tier 4 customer support issues
• Troubleshoot application issues using logs, basic SQL queries, and internal tools
• Support senior engineers in reproducing and analyzing product issues
• Document solutions, FAQs, and troubleshooting steps for future reference
• Collaborate with cross-functional teams including Engineering, Product, and Customer Support

Additional Responsibilities

• Gain exposure to APIs, SaaS workflows, and cloud-based applications
• Participate in learning sessions and internal training programs