Inside Sales Specialist

Role Overview

As an Inside Sales Specialist, you'll be responsible for engaging prospective customers, understanding their business needs, demonstrating the value of Tohands' products, and converting qualified leads into customers. You'll play a key role in driving revenue while delivering an exceptional customer experience.

Key Responsibilities

• Reach out to potential customers through outbound calls and follow up on inbound leads.
• Understand merchant requirements and recommend the most suitable Tohands solution.
• Conduct product demonstrations over phone or video calls.
• Manage the complete sales cycle—from lead qualification to closure.
• Build and maintain strong relationships with prospective and existing customers.
• Consistently achieve daily, weekly, and monthly sales targets.
• Maintain accurate customer records and sales activities in the CRM.
• Coordinate with the Operations, Support, and Field Sales teams to ensure a smooth onboarding experience.
• Handle customer objections professionally and effectively.
• Stay updated on product features, pricing, and market trends.

What We're Looking For

• 1–3 years of experience in Inside Sales, Tele Sales, Business Development, or Customer Acquisition.
• Excellent communication skills in English and Hindi. Additional regional languages are a plus.
• Strong negotiation and persuasion skills.
• Comfortable making high volumes of outbound calls.
• Ability to build rapport and understand customer pain points.
• Self-driven, target-oriented, and highly motivated.
• Basic understanding of CRM tools and Google Workspace/MS Office.
• Previous experience in SaaS, FinTech, Payments, POS, Retail Technology, or B2B sales is preferred.

Preferred Qualifications

• Experience selling hardware or software products to merchants, retailers, or SMEs.
• Exposure to payment solutions, fintech products, or subscription-based services.
• Experience working in a fast-paced startup environment.