Business Analyst

The Business Analyst plays a key role in delivering business and digital transformation initiatives across the organisation. Working closely with business stakeholders, product teams and technology teams, the Business Analyst is responsible for understanding business needs, analysing processes, identifying opportunities for improvement and translating requirements into fit-for-purpose solutions.

The role supports the delivery of customer-focused, scalable and efficient solutions by facilitating requirements gathering, process analysis, solution design and stakeholder engagement activities. The Business Analyst contributes to the successful delivery of projects and continuous improvement initiatives that enhance customer experiences, operational effectiveness and business outcomes.

KEY RESPONSIBILITIES

Business Analysis & Requirements Management

• Elicit, analyse, document and validate business, functional and non-functional requirements.
• Facilitate workshops, interviews and stakeholder discussions to understand business needs and objectives.
• Develop user stories, acceptance criteria, business requirements and supporting documentation.
• Analyse current-state processes and define future-state solutions.
• Document business rules, workflows and process maps to support solution design and implementation.

Solution Delivery

• Work closely with Product, Technology and Delivery teams to ensure requirements are understood and delivered effectively.
• Support the design and implementation of digital and operational solutions.
• Participate in backlog refinement, sprint planning, testing and deployment activities.
• Assist in evaluating solution options and recommending improvements aligned to business objectives.
• Support User Acceptance Testing (UAT), defect management and business readiness activities.

Stakeholder Engagement

• Build effective relationships with business and technology stakeholders.
• Communicate requirements, issues, risks and recommendations clearly and effectively.
• Facilitate discussions to resolve conflicting priorities and achieve stakeholder alignment.
• Act as a liaison between business users and delivery teams throughout the project lifecycle.
• Identify opportunities to improve business processes, customer experiences and operational efficiency.
• Support the definition and tracking of business outcomes, KPIs and success measures.
• Contribute to process improvement and business transformation initiatives.
• Promote best practices in business analysis and continuous improvement.

EXPERIENCE AND QUALIFICATIONS

• 3–5 years' experience as a Business Analyst in a business, digital or technology delivery environment.
• Experience gathering, documenting and managing business requirements through the delivery lifecycle.
• Strong process analysis and process mapping skills.
• Experience working with both business and technology stakeholders.
• Experience supporting project or Agile delivery teams.
• Tertiary qualification in Business, Information Technology, Commerce or a related discipline.
• Collaborative, proactive and customer-focused.
• Strong attention to detail and commitment to continuous improvement.
• Experience in insurance, travel, financial services or other customer-focused industries.
• Experience working on digital transformation or customer experience initiatives.
• Familiarity with Agile delivery methodologies.
• Business Analysis certification (IIBA, ECBA, CCBA or equivalent).

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