Business Analyst

Business Analyst – Collections | Financial Services

Employment Type: 12 month Contract

At Seisma, we are passionate about delivering high-quality technology solutions that create real business impact. As a trusted consulting partner, we pride ourselves on building strong relationships, fostering innovation, and delivering outcomes that matter.

Due to continued growth, we are looking for an experienced Business Analyst to join our Melbourne-based team on a contract basis.

About the Role

We are seeking a Business Analyst to support the Telephony Collections project at one of our large reputable clients. This is an advisory-focused role, where you'll work closely with business and technical stakeholders to shape and guide the solution, rather than perform hands‑on technical implementation.

You’ll play an important role in supporting the project team by taking ownership of key business analysis activities, helping to reduce the workload of the Team Lead and enabling them to focus on other strategic initiatives.

This opportunity is ideal for a proactive Business Analyst who enjoys collaborating across business and technology teams, facilitating discussions, and driving outcomes in a complex financial services environment.

Key Responsibilities

• Partner with business and technical stakeholders to gather, analyse and document business and functional requirements.
• Facilitate workshops and stakeholder meetings to define business needs and project outcomes.
• Translate technical concepts into clear business outcomes and requirements for a range of stakeholders.
• Produce high-quality business analysis artefacts including business requirements, user stories, process maps and functional specifications.
• Provide business analysis support across security, data mapping and integration-related initiatives.
• Work closely with solution architects, delivery teams and project stakeholders to ensure requirements align with the overall solution.
• Identify project risks, dependencies and opportunities for process improvement.
• Support the successful delivery of the Telephony Collections project from discovery through to implementation.

Key Requirements

• Proven experience as a Business Analyst within Financial Services.
• Previous Collections experience is essential.
• Experience working on Telephony Collections, collections platforms or contact Centre transformation projects is highly regarded.
• Self-starter with the ability to work autonomously and manage competing priorities with minimal direction.
• Strong conceptual understanding of:
• Security
• Data mapping
• Integration-related work
• Ability to understand technical concepts and effectively communicate them to business stakeholders.
• Strong stakeholder management, communication and facilitation skills.
• No hands‑on technical execution is required. The successful candidate will act as the bridge between business and technical teams, ensuring everyone is aligned on the desired outcomes.

What's on Offer

• Opportunity to work with one of Australia's leading financial services organisations.
• High-profile transformation project
• Collaborative, supportive and high-performing delivery team.
• Hybrid working environment.
• Competitive contract rates.

If you're an experienced Business Analyst with Collections expertise and enjoy working in an advisory capacity to deliver business outcomes, we'd love to hear from you.

Apply now or contact the Seisma Talent Acquisition team for a confidential discussion.

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