Income Manager
SGCH
Job Description
What We Do
At SGCH, we believe everyone belongs. This is why our purpose, ‘to create belonging’ drives our commitment to build a team where diversity, inclusion and connection are at the heart of what we do.
Salary: $140,000.00 - $150,000.00
Job Type: Permanent - Full Time
Location: Liverpool, NSW
Job Category: Income Management
What We Offer
- Competitive package – 35-hour work week with competitive, above Award pay and 17% annual leave loading
- NFP salary packaging – Up to $15,900 tax-free, plus $2,500 for meals, entertainment and accommodation, and Novated leasing providing both convenience and savings
- High-growth environment – Real opportunities to grow your career with a focus on internal promotions, in-house learning and development and study assistance support
- Health and wellbeing benefits – Corporate discounts with Flare for everyday savings, Reward and Recognition program, access to a free 24/7 Employee Assistance Program (EAP) for you and your family
- Paid Parental Leave – 12 weeks paid parental leave and 3 days bonus annual leave
- Agile and innovative work practices – Hybrid work arrangements including work from home options, and modern, well-located offices close to public transport
Job Description
We're excited to introduce a newly created leadership opportunity for an experienced Income Manager to shape and lead SGCH's income management strategy and function. This role will play a critical part in balancing strong commercial outcomes with customer-centred service delivery, ensuring sustainable tenancy outcomes and supporting the long-term financial sustainability of our organisation. Reporting to the Director Customers, Shared Services, you'll provide enterprise-wide leadership of the income management function, including arrears management, debt recovery, income assessments, rent reviews, subsidy reviews, compliance, reporting and continuous improvement.
This is an opportunity to build capability, strengthen governance, lead a high-performing team and drive innovative approaches that improve both business performance and customer outcomes.
To succeed in this role, you will be a strategic and people-focused leader who combines strong commercial and financial acumen with a commitment to supporting diverse and vulnerable communities.
This is a permanent role, based at our Liverpool and Redfern offices, and requires travel to other SGCH office locations as required.
Duties
- Lead and enhance SGCH's income management strategy, governance, compliance and performance frameworks.
- Drive rental income optimisation, arrears reduction, and effective debt recovery outcomes.
- Oversee income assessments, rent reviews, market rent appraisals and legislative compliance activities.
- Utilise data, insights and risk management practices to improve performance and support informed decision-making.
- Lead and develop a high-performing team while partnering with internal and external stakeholders to deliver sustainable tenancy outcomes and continuous improvement.
How To Apply
If you are ready to lead a critical function and help create positive outcomes for customers, communities and SGCH, we'd love to hear from you. Please click ‘Apply’ and upload your CV by 9am Friday 31 July 2026.
The recruitment process may include interviews and relevant skills or behavioural assessments with selection based on demonstrated merit against the roles criteria. Appointment is subject to standard pre-employment checks, such as working rights, employment references from previous managers, a National Police Check, and a health assessment.
Please note we may establish a Talent Pool from this process.
If accessibility and adjustments are needed to apply for this role comfortably, just let us know. Your privacy and dignity are always respected. Please reach out to [email protected]
Essential Criteria
Desired Skills and Experience:
- Tertiary qualifications in community development, business, finance or a relevant discipline, or equivalent demonstrated experience
- Extensive experience leading income management, arrears, debt recovery, rent reviews and compliance functions within social housing, government or other regulated service environments, with a strong understanding of relevant legislation, privacy requirements and tenancy obligations
- Proven success leading leaders and high-performing teams, driving operational performance, change, capability uplift and service excellence in complex environments
- Strong commercial, analytical and compliance expertise, with the ability to use data-driven insights to improve income performance, manage risk, ensure legislative compliance, and deliver positive customer outcomes while supporting vulnerable and diverse communities
- Hold a current NSW full Driver Licence and willingness to travel across SGCH offices and sites.