Club Manager

This client is in the fitness industry, the world's largest co-ed fitness franchise with over 4,000 clubs worldwide. We are looking for a motivated and people-focused Club Manager to lead daily club operations, drive membership growth, and deliver an exceptional member experience. This role is ideal for someone who thrives in a fast-paced, goal-driven environment and is passionate about helping others achieve their health and fitness goals.

This is a strong career pathway opportunity with structured training, development, and progression.

Key responsibilities

• Driving new member acquisition through lead generation and conversions
• Engaging with leads and existing members through calls, follow-ups, and in-person interactions
• Delivering outstanding customer service and building long-term member relationships
• Supporting Personal Trainers by generating and referring qualified leads
• Ensuring the club is clean, safe, and operating efficiently at all times
• Meeting and exceeding sales and performance targets
• Continuously identifying opportunities to improve member experience and club performance
• Leading by example in creating a positive, energetic, and welcoming club culture

About you

• People-focused - you genuinely enjoy helping others and creating great customer experiences
• Goal-driven - motivated by targets, performance, and personal growth
• Proactive - confident in sharing ideas and taking initiative
• Coachable - open to feedback and eager to learn and develop
• A natural leader - takes ownership and inspires others through action
• Passionate about health and fitness - understands the value of a healthy lifestyle
• Sales-oriented - comfortable with conversations that lead to membership growth
• Previous sales or customer service experience (preferred)
• Senior First Aid Certificate (or equivalent)
• CPR Certification
• Working With Children Check
• National Police Check

About us

This client is in the fitness industry, the world's largest co-ed fitness franchise with over 4,000 clubs worldwide; we believe fitness is more than a workout - it's about improving quality and quantity of life.

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