Business Analyst

The primary accountabilities of the Business Analyst include:

• Identify and document business functions and processes.
• Develop, investigate, analyse, validate and review business functions.
• Analyse and identify business process changes that drive efficiency and effectiveness.
• Contribute to evaluating factors that form part of business change requirements.
• Document requirements within a standard format or requirements management tool/s.
• Work with business clients to identify potential solutions, conduct feasibility studies and business cases to justify an investment in change.
• Liaise with stakeholders in order to understand the structure, policies and operations of QCS and recommend technology solutions that assist in achieving agency outcomes.
• Elicit and document business requirements using a variety of business analysis techniques.
• Interpret business needs and translate those into functional and non-functional requirements and software specifications where necessary.
• Ensure business requirements are communicated to both software development and test teams.
• Work with technical staff and act as a conduit between business customers and technical staff to define/refine requirements and develop solutions.
• Provide business support to technical staff in development of urgent technical solutions.
• Contribute to the identification and mitigation of risks as they arise.
• Utilise broad ICT knowledge and knowledge of the business to identify effective technology solutions that address business needs.
• Working directly with ICT staff to trace business requirements through to test plans and cases, reducing time to fix issues and identify anomalies.
• Provide estimates of requirement development to contribute to successful planning of the Program of Work.
• Ensure stakeholders understand available ICT services and promote financial awareness with a view to delivering value for money.
• Develop strong relationships with business and technical staff on the requirements that inform ICT solution design.
• Negotiate effectively with customers to identify needs and business solutions.
• Facilitate workshops to clarify and negotiate business outcomes.
• Liaise with staff within the division, across agency and inter-agency.
• Establish and maintain collaborative networks with business and other stakeholders.
• Respond to changes in customer needs and expectations.
• Ensure timely and appropriate responses to system issues reported by staff.
• Maintain a professional customer focus.

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