Customer Service Representative

We are seeking a Customer Relationship Executive for a premium Hospitality Group.

Job Profile:

Obtains customer information by answering telephone calls; interviewing customers; verifying information.

Ability to determine eligibility by comparing customer information to requirements;

Informs customers by explaining procedures; answering questions; providing information.

Maintains and improves quality results by adhering to standards and guidelines;

Self-motivated and ability to learn by studying new product descriptions;

Accomplishes the target and organization mission by completing related results as needed;

Collections towards the product purchased.

Customer Relationship Executive Requirements:

Any Graduate

2–4 years of customer service or contact center experience

Exceptional verbal and written English communication skills with strong active listening capabilities.

Hindi proficiency is required as the role requires serving Pan-India customers.

Work Timings: 8.5-hour shift between 9:00 AM and 7:00 PM

Working Days: Mon- Sat fixed and need to work 2 Sundays in a month against which they can take a comp off on a Tuesday/ Wednesday