Quality Assurance Manager

QA Manager

Accelerate Performance.

About CAI Software

CAI Software builds purpose-built solutions that help manufacturers, processors, and distributors accelerate performance. Our mission is to enable manufacturers to transform performance through a connected, AI-assisted ecosystem that delivers visibility, control, and continuous improvement. We bring the deep operational expertise and enterprise infrastructure to be a true long-term performance partner.

With 6,200+ active customers worldwide and a market-leading position in every vertical we serve, CAI combines 45+ years of industry expertise with modern AI-driven execution - helping businesses move faster, operate smarter, and perform at their peak. We work across 15+ industries and 10+ countries, guided by three values built into our name: Candor, Accountability, and Impact.

CAI Business Units and the Markets We Serve

CAI Software is organized into three business units: Graphic Communications, Process Manufacturing, and Discrete Manufacturing - aligned to the industries we serve. This structure keeps our teams close to customer needs while operating with the scale and support of a global software company.

This role is part of our Graphic Communications business unit, which serves the global print and packaging industry with ERP and production software designed for commercial printers, packaging manufacturers, promotional and transactional print providers, sign and display manufacturers, and in-plant print operations. Our solutions help customers manage complex production environments, improve operational visibility, and deliver high-quality products efficiently and profitably.

CAI India

CAI India is a strategic investment in the company’s future. Our Bangalore Center of Excellence is a place of ownership, expertise, and accountability. Teams in India work on global products end to end, contribute to key decisions, and influence how CAI evolves as a business. This is not a support-led model, but rather a center designed to lead through knowledge, responsibility, and trust.

About the Role

Job Requirements:

• Manage day to day operations for your staff and projects being a hands on manager, including resource allocation and prioritization, business case estimates, design reviews, project effort estimates, automation expansion and execution, to effectively deliver results. In other words, figure out how to get your team’s job done in the most effective way possible.
• Anticipate needs and implications of decisions, proactively working to identify, clarify, and resolve issues. Remove barriers in and outside the organization in a timely manner
• Working with product designers and developers at all stages to promote quality
• Manage, plan, develop, and execute software testing tasks for applications developed using various technologies including distributed Internet technologies (Java/.net, relational databases, XML, web services, etc.). Create and execute Test Plans, Test Cases, Status Reports, and Metrics.
• Flexibility to work with changing requirements
• Producing test plans and ensuring they are followed
• Automation being the highest priority to ensure product quality, be a hands on automation person to write and review the automation scripts
• Producing and prioritizing bug reports
• Reproducing bug reports from the field and writing clear steps to reproduce
• Running cross-platform & browser testing
• Good understanding on load, scalability, and performance testing requirements and ensuring they have been met
• Working with developers to perform root-cause analysis and preliminary problem diagnosis
• Good understanding on the agile scrum methodologies
• Provide “triage” and troubleshooting skills for QA team

Required Skills:

• Excellent communication skills
• Great teamwork and strong leadership skills and experience in working with offshore teams
• Programming knowledge on Java
• Experience with automation tools (such as Selenium/Java, Python)
• Experience with MySQL, SQL Server, Progress etc
• Experience with LoadRunner, JMeter, ZAP will be an advantage
• Experience with API automation
• Strong technical aptitude and experience with the technical tools like Jenkins for CICD etc
• Passionate about new technology, AI and perform technical evaluations
• Required to document and report on defects and other software issues
• Strong problem-solving ability
• Experience with ERP and web-based database applications preferred
• Must be motivated; a self-starter, results oriented individual with a successful track record.
• Should be experienced in Agile methodologies preferably certified Scrum Master.
• Practical experience using AI-assisted coding tools

Work Experience Requirements:

• 11+ years of software testing and/or software development experience working in ERP domain
• Experience in managing QA teams of 6 – 10 size.
• Minimum 2 years of experience in managing QA teams.
• Experience in Automation using any one of the tools i.e Selenium or Playwright , API automation, Performance and Security testing

Education Recommendations:

Bachelor's degree is mandatory. A specialization in Computer Science or Printing technology.

Behavioral Competency :

• Excellent communication skills (must be able to interface with team in India and US)
• Strong analytical skills to solve and model complex business requirements are a plus.

Desirable qualities:

• Experience defining AI usage policies, prompt libraries, or internal skills/agents that codify team standards for AI-assisted development.
• Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions. Probes all fruitful sources for answers. Is excellent at honest analysis. Looks beyond the obvious and doesn't stop at the first answers.
• Learning on the Fly - Learns quickly when facing new problems. A relentless and versatile learner.
• Drive for result - Able to set priorities; pursue tasks tenaciously & with a need to finish. Able to overcome setbacks which may occur along the way.

Why Join CAI

At CAI, we are building something that matters. With 6,200+ customers across 15+ industries and active investment in AI-driven performance tools, we are positioned to define what the next generation of manufacturing software looks like — and we are building the team to lead that work.

Our four pillars define how we deliver for customers — and how we work:

• Built to Fit - Fits how your business runs so performance comes standard
• Built to Expedite - Speeds time to performance without heavy lifts or delays.
• Built to Deliver - AI turns action and insights into measurable performance.
• Built to Scale - Sustains and scales performance without disruption.

CAI Software is an “EEO/Veterans/Disabled employer.”

Benefits & Remuneration

• Competitive salary and comprehensive benefits package
• Hybrid work environment
• Generous holiday allowance and additional employee perks
• Strong focus on Individual Career Development (IDP)
• Clear progression plan with opportunities for a long-term career within the business
• Future opportunity to build and lead your own team as the business grows
• Exposure to global teams and customers
• Be part of a leading ERP software vendor serving Manufacturers, Food & Beverage producers, processors, distributors, and the Print Industry
• Join a collaborative, values-led team committed to growing the business and enabling customers to thrive

Equal Employment Opportunity

CAI Software is an Equal Opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, sex (including pregnancy, sexual orientation, and gender identity or expression), religion, disability, , genetic information, marital status, veteran status, or any other basis protected by local, state or federal law.

Disability Accommodation

CAI Software endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use the online application process and need an alternative method for applying, please contact us at [email protected] or send an e-mail with your specific accommodation request.

Pay Transparency Nondiscrimination

CAI Software will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).