Customer Service Officer - Midland

Overview

Customer Service Officer role in a banking environment. You will be the first point of contact in the Branch, delivering exceptional customer service, identifying and supporting customers to explore their current and future financial needs, undertaking transaction activities, educating customers on digital banking solutions, and conducting needs-based conversations to generate opportunities in personal banking and lending.

About you

We are looking for someone with exceptional communication and relationship-building skills who is career-minded with a genuine interest in, or passion for banking. A proactive team player who collaborates well and strives to exceed customer expectations. Banking experience is preferred but not required.

About us

BOQ Group is a unique group of challenger brands with a purpose to provide a genuine alternative to Australian financial services for customers and employees. Our family of brands (Bank of Queensland, ME Bank, Virgin Money Australia, BOQ Specialist) each have their own customer audience and brand personality, but share the goal of building trust with customers and supporting staff development. We value difference and strive to create a workplace where everyone feels confident to bring their best selves to work every day.

We are committed to inclusivity and to reflecting the communities we serve.

In 2023, we implemented an innovative Reconciliation Plan to promote inclusivity across BOQ Group. We are dedicated to creating an exceptional work environment that supports both professional and personal growth.

Benefits

Our comprehensive benefits package is designed to enhance well-being, provide financial security, and foster community and inclusion. Key perks include:

• Flexible working arrangements
• Discounted financial products across the Group
• Salary sacrificing options
• Paid parental leave with no minimum requirements
• Purchase of additional annual leave
• Discounted private health insurance
• Employee Assistance Program (EAP)
• Access to employee network groups (First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, accessibility groups)
• Pride in Diversity membership and active participation in workplace equality initiatives

We are committed to a workplace where everyone feels valued and supported. Join us to be part of a company that cares about its people and communities.

What we value in our people

We celebrate diversity and support an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply. We invite applicants to share pronouns and any reasonable adjustments needed during the interview process.

Note: Employment is subject to background screening to comply with Anti-Money Laundering and Counter Terrorism Financing requirements, including identity checks, reference checks, criminal background checks, and verification of qualifications as applicable.

Important: If you encounter any suspicious activity or requests during the application process, do not share bank or credit card details and report it to us.

#J-18808-Ljbffr