Libraries - Customer Service Assistant

Overview

Libraries - Customer Service Assistant (Permanent part-time).

Location: Darwin, Australia. Reference: 6914813.

The City of Darwin is seeking community-focused individuals who are friendly, energetic, quick to learn, able to engage with children and families, and ICT savvy to join the Library & Family Services team.

Responsibilities

• Provide a positive, proactive and responsive customer service experience to library users by:
  • Engaging with users and connecting them with services, activities and resources including eResources.
  • Assisting with general inquiries and the use of IT resources and self-service technologies.
  • Explaining procedures and regulations to library users.
• Assist with planning and delivering library programs such as Story Time and similar activities.
• Maintain the order of library collections through shelving, sorting and shelf-reading.

Qualifications

• A current NT Working with Children Clearance (Ochre Card).
• Possession of a Class C Drivers Licence (desirable).
• 1 year of Customer Service experience.

What we offer

The Customer Service Assistant position has a base salary of pro-rated $67,736.59 per annum + superannuation. We also offer generous benefits such as 6 weeks annual leave and 15 personal/carer days.

Applying

Applicants who need assistance with our process are encouraged to contact Ace Goddard on 08 8930 0202.

To apply, please click Apply.

Applications close at 5pm on Monday 27 August 2026.

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