Customer Service Representative

Introduction

At PharmaCare, we are dedicated to enriching people's lives through improved health and wellness. As an Australian born and built success story we are proud of our heritage and remain a 100% Australian owned and family operated business. We have built on our success at home and now have sales and marketing operations around the globe, where we sell and market our well‑known and trusted brands.

Our success comes from our performance‑led culture, and we want our people to succeed. We encourage ownership and integrity with an entrepreneurial flair. Based on the Northern Beaches we live the life we promote.

This is more than a job, it’s a chance to be part of something bigger. At PharmaCare, your career can grow alongside brands that are trusted by millions.

Description

Join a collaborative and customer‑focused team where you'll play a key role in delivering exceptional service and resolving customer and consumer enquiries efficiently and professionally. In this varied position, you will build strong relationships with internal and external stakeholders, ensuring clear and effective communication at all times. You'll also provide valuable administrative support to the team and Finance Department, assisting with web sales and pharmacy credits, while working closely with transport providers to help facilitate claims follow‑up and resolution.

This is an excellent opportunity for someone who enjoys problem‑solving, thrives in a fast‑paced environment, and takes pride in delivering outstanding customer experiences.

Key Responsibilities

• Deliver outstanding customer service across phone, email, and online channels.
• Manage customer enquiries, orders, claims, and delivery resolutions.
• Support web sales, credits, and administrative processes.
• Collaborate with Sales, Finance, Logistics, and Customer Service teams.
• Maintain accurate customer records in Salesforce and internal systems.
• Provide reception and office support as needed.
• Contribute to a positive team environment and uphold company compliance standards.

Skills and Experiences

• Previous customer service experience, ideally within a call centre or fast‑paced environment.
• Passionate about delivering exceptional customer experiences.
• Confident communicator with a professional and friendly phone manner.
• Strong organisational and time management skills, with the ability to prioritise competing tasks.
• Proactive problem‑solver who thrives in a busy, team‑oriented environment.
• Excellent communication and interpersonal skills.
• High attention to detail with strong analytical and administrative capabilities.
• Experience using Salesforce and/or JDE will be highly regarded.
• Self‑motivated, adaptable, and committed to achieving positive outcomes for customers.

Culture

People enjoy working at PharmaCare because they can improve people’s lives through health and wellness, feel proud to represent our trusted Australian‑owned brands, and grow their careers in a down‑to‑earth, collaborative team that celebrates wins together.

Extras you will love

• On‑site 3‑level gym with dedicated personal trainers and daily classes.
• Full‑time barista with free coffee and free smoothies.
• Generous monthly product allowance to support your health and wellbeing.
• Paid parental leave, subsidised private health.
• Salary continuance and TPD insurances fully paid.
• Flexible start and finish times.
• On‑site parking.
• Employee assistance/wellbeing initiatives.
• Ongoing training and development programs.
• Leave loading.

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