Customer Service Agent

Customer Service Assistant

Australia (Hybrid – Office & Work from Home)

Are you passionate about delivering exceptional customer experiences and ready to build your career with a global leader? At Allianz Partners, we’re looking for customer-focused individuals who thrive in a fast-paced, technology-enabled environment and are eager to learn, adapt, and grow.

About the Role

As a Customer Service Assistant, you’ll be the first point of contact for our customers, supporting them through a wide range of enquiries—from general assistance to more complex situations. You’ll combine strong communication skills with sound judgement to determine the best possible outcome for each customer.

This role offers an exciting opportunity to build capability in a modern, digitally evolving environment where tools, systems, and data insights support you to deliver efficient and personalised service.

What You’ll Be Doing

• Managing inbound and outbound customer calls with professionalism and empathy
• Assessing customer needs and providing accurate, timely resolutions or referrals
• Recording all customer interactions and case details in CRM systems in real time
• Managing cases end-to-end, ensuring follow-through and resolution
• Collaborating with internal teams to elevate and resolve complex enquiries
• Contributing to a high-performing, customer-centric team environment

What We’re Looking For

• Strong communication and interpersonal skills
• A customer-first mindset with the ability to problem-solve effectively
• Confidence working with systems, data entry, and digital tools
• High attention to detail and ability to multitask
• Reliability, adaptability, and a collaborative approach
• Completion of Year 12 (or equivalent)

Experience in customer service or call centre environments is highly regarded.

Training & Working Arrangements

We set you up for success from day one with a structured onboarding program:

Training Period:

• 6 weeks full-time training
• Monday to Friday, 9:00am – 5:00pm (in-office)

Post-Training Shift Pattern:

• Rotational roster including weekends and evenings
• 8-hour shifts scheduled between 6:00am – 8:00pm

Hybrid Working:

• Following successful completion of your 6-month probation, you will transition to a hybrid model:
• 2 days in the office
• 3 days working from home

Why Join Allianz Partners?

At Allianz, we’re committed to creating an environment where our people can thrive. You’ll be part of a global organisation that values innovation, continuous improvement, and smarter ways of working—supported by evolving technology and a strong culture of care.

We invest in your development, encourage curiosity, and empower you to build your career in a future-focused organisation.

Ready to Apply?

If you’re looking for a role where you can make an impact, develop your skills, and be part of a supportive, forward-thinking team – we’d love to hear from you.

Apply now and start your journey with Allianz Partners.

Allianz Group is committed to equality and diversity. We welcome applicants of all ages, genders, ethnicities and abilities, and those who identify with other protected characteristics.

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