Customer Service Officer

About us

At Probe Group, we\'re powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success.

We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

About the role

We are seeking a dedicated and customer-focused Customer Service Officer to join our dynamic team at our Joondalup office in Western Australia. You will play a vital role in delivering exceptional customer service and support to our clients\' customers. As a Customer Service Officer, you aren\'t just answering phones; you are a problem solver.

You’ll be the "all-rounder" who helps customers navigate their energy needs, from explaining billing and usage to providing technical support for their online portals.

This is a role for those who enjoy the "investigative" side of customer service. You’ll manage meter inquiries and re-connections while using your empathy to identify customers in financial hardship, helping them set up tailored payment plans that actually make a difference.

What we offer

At Probe CX, we value our employees and are committed to creating a supportive, rewarding, and high-performance environment where you are encouraged to bring your 100% authentic self to work.

Here is what you can look forward to when you join our Joondalup team:

Great Work-Life Balance

A Monday to Friday roster, 38 hours per week (rotating roster between 7:00 AM – 7:00 PM). No weekends or public holidays!

Paid Training & Ongoing Support

Receive 13 days of comprehensive, paid training to set you up for success, followed by a 4-week consolidation period with dedicated on-floor support.

True Flexibility

While training is Full-Time, we offer both Full-Time and Part-Time roles once training is complete. (Please note: Part-Time candidates must be able to commit to full 8-hour days for the initial 13 days of training).

Awesome Perks

Direct access to Flare Discounts to help you save on everyday essentials like groceries, fuel, and fashion.

Health & Wellbeing

Your mental and physical health matters. We provide a robust, 24/7 Wellness & Mental Health support program.

Growth & Culture

Thrive in a diverse, collaborative, and inclusive workplace that offers ongoing professional development and genuine career progression opportunities.

What we\'re looking for

You don\'t need years of call centre experience to excel here! We value transferable skills from retail, hospitality, or any fast-paced, customer-facing role.

To be successful in this role, you will bring:

Responsibilities and Requirements

• Tech Savviness & Multitasking: The ability to navigate multiple screens and system tabs simultaneously while actively listening to a customer and accurately logging notes.
• Numerical Accuracy & Problem Solving: Sharp basic math skills and an analytical mindset to accurately evaluate data, investigate inquiries, and calculate solutions.
• Resilience & Composure: A patient approach with the ability to maintain a calm, professional head and show genuine empathy in a fast-paced environment.
• Outstanding Communication: Clear, empathetic, and professional verbal and written skills to build rapport and explain complex information simply.
• Reliability & Commitment: Commitment to an August start date, alongside the ability to commit to the initial 13 days of mandatory, full-time training.

Our Hiring Process (Fast-Tracked)

We know you want to start earning quickly. Our process is streamlined to get you an answer fast:

• AI Phone Call: A quick, automated intro to see if we\'re a match.
• Phone Screen: A chat with our recruitment team.
• Candidate Experience Day: Visit us for an Assessment Centre to see the site and meet the team.
• Final Decision: Senior Contact Centre Manager review and background checks.

Ready to start your new career? APPLY now to begin your journey!

Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive.

Join us in celebrating you and your 100% authentic self!

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