Customer Service Clerk - (994382.5)

Job Summary

As stewards of the campus, Facilities Management fosters and enriches an inviting and functional environment that welcomes and supports all who come here. Facilities Management’s customers include Deans, departments, faculty, staff and students. The department’s branches work together as a team to ensure a high standard of customer service delivery, as well as the effective, efficient and safe performance for the operation, development and maintenance of campus buildings.

This position is eligible for a Modified Work Schedule

Job Requirements

Skills

• Strong administrative skills and sound knowledge of office systems and procedures;
• Ability to provide clear, concise and complete oral and written information at a level appropriate to the audience while maintaining confidentiality;
• Work co-operatively within diverse teams, work groups and across the campus to achieve group and organizational goals;
• Ability to independently organize, prioritize and manage workload while taking into consideration changing priorities, tight deadlines, volume of work and available resources;
• Ability to identify problems and situations, refer to applicable policies and guidelines, identify options and determine appropriate course of action;
• Proficiency in the use of Microsoft Word, Excel, Project & PowerPoint;

Specialized Knowledge / Education

• Knowledge of a Facilities Management Information System Software an asset;
• Knowledge of Facilities Management processes and procedures;
• Knowledge of the University buildings and grounds an asset;

Experience

At least three years’ experience providing administrative support to a busy office, preferably in a Facilities Management related industry.

Territory Acknowledgement

We acknowledge and respect the Lək̓ʷəŋən (Songhees and Xʷsepsəm/Esquimalt) Peoples on whose territory the university stands, and the Lək̓ʷəŋən and WSÁNEĆ Peoples whose historical relationships with the land continue to this day.

Equity Statement

UVic is committed to upholding the values of equity, diversity, inclusion and human rights in our living, learning and work environments. In pursuit of our values, we seek members who are eager to actively participate in that shared responsibility. We actively encourage applications from members of historically and systemically marginalized groups.

Accessibility Statement

If you anticipate needing accommodations for any part of the application and hiring process contact: [email protected] Any personal information provided will be maintained in confidence.

What UVic Offers

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