Product Release Specialist

The opportunity

Reporting to the Head of Product, Customer Experience Readiness focuses on how Ara is experienced by customers in real residential scenarios. The role is hands‑on and observation‑driven, identifying what works, what feels unclear, and what may cause concern before broader exposure. Findings from this role are a key input into experience readiness discussions and are expected to strongly inform accept, conditional, or hold decisions, which are finalized by Product leadership.

Main responsibilities

• Use the consumer product in realistic home scenarios to understand how it feels and behaves in everyday use.
• Step into defined customer personas to observe clarity, confidence, and first‑use experience.
• Identify readiness strengths and gaps, including moments that work well, feel unclear, or may raise customer concerns.
• Re‑check experiences as features evolve to confirm improvements are meaningful for customers.
• Surface readiness findings simply and factually so product teams can factor them into experience readiness discussions and next steps.
• Contribute customer‑focused input to tips, known limitations, and customer‑facing documentation.

Key requirements

• 3+ years in a role focused on product assessment, experience evaluation, or customer use‑case validation, ideally close to release or customer exposure.
• Demonstrated experience assessing consumer product experiences through realistic customer use‑cases rather than abstract criteria.
• Experience documenting, tracking, and following up on experience findings so issues, concerns, and improvements remain visible and actionable over time.

Profile

• A practical understanding of how first impressions, clarity, and perceived trust are formed when customers encounter a complex product for the first time.
• Ability to step into defined customer personas and evaluate how different households are likely to understand and use the product in real situations.
• Proven comfort identifying experience gaps, uncertainties, or points of friction through hands‑on use and observation.
• Naturally curious about how people use products in real life and attentive to subtle experience signals.
• Comfortable exploring a product hands‑on and learning through repeated use.
• Clear and factual communicator who focuses on what was observed and why it matters to customers.

What’s in it for you

• Be part of a company that is backed by numerous globally respected investors and has world‑changing patents in an industry changing for the first time in history.
• Grow your professional experience amongst blue chip partners and a close‑knit team of committed and experienced energy experts who deeply care about the work they do.
• Full benefits package including Health insurance, Health virtual care, employee stock options plan (ESOP) and flexible hours. Parking available or with our employer commute program a short walking distance from Metro Namur.

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