Service Manager (Automotive Technical Manager)

Job Description

• Take responsibility for upholding dealership and manufacturer standards across the service department
• Ensure the quality of output from the service workshop is maintained at a high level and all customer expectations are satisfied or exceeded
• Oversee, prepare, supervise, and control all service and technical activities within the automotive workshop
• Provide high-level technical guidance to Workshop Controllers, Technicians, and Apprentice Technicians in diagnosing complex vehicle problems
• Provide direction, leadership, and feedback to all workshop team members and supervisory staff
• Monitor and maintain customer-service standards and implement strategies for continuous improvement
• Implement systems to ensure customers are followed up after services and satisfaction is consistently monitored
• Coordinate with Workshop Controllers to ensure efficient allocation of labour and optimal productivity
• Inspect and road test vehicles where required to ensure repairs meet manufacturer and customer requirements
• Ensure all jobs are completed correctly the first time, maintaining high quality and efficiency standards
• Take responsibility for maintaining strong customer relations and resolving escalated issues

About the Employer

Our client, Townsville Auto Group, is seeking an experienced Automotive Service Manager / Workshop Controller ready to take the next step in their career and lead a high-performing workshop team.

Townsville Auto Group is part of the established Pickerings Auto Group, which has been operating in Australia for more than two decades. As a respected automotive dealership, our client is committed to delivering quality vehicle servicing, strong customer service, and high-level technical support across its workshop operations.

This opportunity comes with competitive remuneration, genuine career advancement pathways, and the chance to join a well-established automotive business in North Queensland.

About the Candidate

• Proven experience in automotive service management or a similar leadership role
• Strong technical background with expertise in automotive systems and diagnostics
• Excellent organisational and communication skills
• Leadership qualities with the ability to inspire and guide a team
• Commitment to delivering outstanding customer service

Work Environment

• Competitive salary package
• Genuine opportunities for career progression
• Work within a respected dealership group
• Supportive team environment
• Opportunity to live and work in Garbutt/Townsville, Queensland

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