Customer Service Officer

As a Customer Service Officer, you will be the friendly first point of contact for customers. You will answer questions, resolve concerns, process requests, and provide helpful information through phone, email, or face-to-face interactions. This role is ideal for someone who enjoys helping people, solving problems, and delivering excellent service every day.

Skills

Excellent communication and listening skills Strong customer service mindset Problem solving and conflict resolution Time management and organization Basic computer and data entry skills Ability to multitask in a fast-paced environment Teamwork and collaboration Attention to detail

Requirements

High school diploma or equivalent; additional qualifications are an advantage Previous customer service or administrative experience is preferred Good verbal and written English communication skills Proficiency in Microsoft Office and customer management systems Positive attitude and professional manner Ability to work flexible hours if required Strong organizational and interpersonal skills Legal authorization to work in Australia