Engineer

Responsibilities

• Provide on-site and remote technical support for DePuy Synthes orthopedic systems, including installation, commissioning, testing, and troubleshooting of equipment.
• Partner with Commercial and Sales teams to support product demonstrations, clinical evaluations, and customer onboarding activities.
• Diagnose and resolve technical issues in hospital and clinical environments, ensuring minimal downtime and high customer satisfaction.
• Execute preventive maintenance, upgrades, and corrective actions in compliance with company quality, safety, and regulatory standards.
• Prepare and maintain technical documentation, service reports, and field test records to support compliance and continuous improvement.
• Provide technical training and guidance to customers and internal partners on proper system use and care.
• Collaborate cross-functionally with Engineering, Quality, and Supply Chain teams to elevate product issues and support product enhancements.

Requirements

• Bachelor’s degree in Engineering required (Biomedical, Mechanical, Electrical, Mechatronics, or related technical discipline)
• 0–2 years of relevant experience in field service engineering, technical service, or a comparable customer‑facing engineering role
• Hands‑on experience installing, maintaining, or troubleshooting complex electromechanical or medical devices
• Strong problem‑solving, analytical, and technical documentation skills
• Working knowledge of quality systems, safety standards, and regulatory requirements applicable to medical devices
• Physical ability to handle and transport equipment (including lifting up to approximately 25 kg / 55 lbs)
• Portuguese required; English proficiency preferred
• Valid driver’s license required for customer site visits

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