Business Analyst – Group Benefits Operations (Admin Value Stream)

Position Overview

The Admin Value Stream within Group Benefits Operations is seeking a Business Analyst to support business transformation initiatives, operational improvements, and the delivery of solutions that improve experiences for clients, members, and internal teams.

This role is ideal for someone who enjoys solving problems, analyzing information, working with data, and collaborating with others to deliver meaningful change. You will work alongside business, technology, and project teams to understand business needs, document requirements, support testing activities, and help ensure operational teams are ready for change.

You will have opportunities to develop your business analysis skills while contributing to initiatives that improve processes, enhance operational effectiveness, and support organizational transformation.

Position Responsibilities

Business Analysis & Problem Solving

• Gather, document, and analyze business requirements with guidance from project and business leaders.

• Support process mapping and impact assessments for operational and technology changes.

• Analyze business problems and assist in identifying potential solutions.

• Investigate process and system issues and contribute to root cause analysis activities.

• Help translate business needs into clear requirements for technology and operational teams.

Technology, Innovation & AI Exploration

• Stay informed on emerging technologies, automation opportunities, and AI tools that may improve operational effectiveness.

• Participate in discussions and initiatives focused on modernizing processes and improving business outcomes.

• Support the evaluation and adoption of new tools and technologies including AI.

Data & Insights

• Use data and reporting to support analysis, recommendations, and decision-making.

• Assist with gathering and interpreting operational metrics and performance data.

• Prepare summaries and presentations that communicate findings and business impacts.

Business Readiness & Transition Management

• Support business readiness activities for operational and technology changes.

• Assist with documenting process impacts, training needs, and transition requirements.

• Help monitor post-implementation outcomes and support stabilization activities.

Collaboration & Stakeholder Engagement

• Build strong working relationships with business partners, project teams, and operational stakeholders.

• Participate in workshops, meetings, and discussions to gather requirements and feedback.

• Support communication and coordination across teams to help achieve project objectives.

Testing & Quality Assurance

• Support User Acceptance Testing (UAT) activities, including test case development, execution, and defect tracking.

• Assist in validating that solutions meet documented business requirements, including performing production validation.

• Help identify and escalation issues throughout testing and implementation activities.

Continuous Improvement & Operational Excellence

• Identify opportunities to improve processes, reduce inefficiencies, and enhance the client and operational experience.

• Participate in continuous improvement initiatives using structured problem-solving approaches.

• Contribute ideas that support operational excellence and transformation objectives.

Required Qualifications

• 2 or more years of relevant experience in business analysis. Experience in Group Benefits administration or related operational environments is an asset.

• Experience supporting business readiness, operational changes, or transformation initiatives.

• Exposure to continuous improvement methodologies such as Lean or Six Sigma.

Preferred Qualifications

• Experience in business analysis, operations, project delivery, or a related field.

• Experience creating and executing test strategies in pre-production and production environments.

• Strong analytical and problem-solving skills with the ability to assess information and identify potential solutions.

• Experience gathering requirements, documenting processes, or supporting business initiatives.

• Interest in learning and applying new technology, automation, and AI tools to improve how work gets done.

• Strong communication and collaboration skills.

• Comfortable working in a fast-paced environment with changing priorities.

• Ability to work with data, reports, and business metrics to support decision‑making.

• Working knowledge of tools such as Excel, Teams, Jira, Confluence, SQL, Power BI, or similar platforms.

When you join our team

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-HYBRID

The role being advertised is an existing vacancy.

マニュライフとジョン・ハンコックについて

マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 https://www.manulife.co.jp/をご覧ください。

マニュライフは機会均等を是とする雇用主です

マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。

雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、 [email protected]までご連絡をお願いします。

Referenced Salary Location

Waterloo, Ontario

Working Arrangement

ハイブリッド勤務

Salary range is expected to be between

$59,100.00 CAD - $98,500.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Benefits Overview

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.

If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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