Store director
Tiffany & Co.
Job Description
The Store Director serves as the guardian of Tiffany & Co.’s core values. The primary mission is to drive, develop, and inspire the store team to meet and exceed sales targets. This role requires a dynamic leader who acts as a mentor and coach, modeling ethical behavior and ensuring strict adherence to the brand’s global procedures and cultural heritage.
Active floor management and strategic goal achievement. Develop action plans to hit monthly and annual targets; provide real-time coaching to the sales staff; maintain deep expertise in product collections and market trends to drive business growth. 2. The Tiffany Experience & Clienteling Elevating service standards and long-term loyalty.
Lead through the Tiffany Experience Index (TEI) and the Power of Blue method. Oversee strategic clienteling efforts to attract new prospects and re-engage dormant clients, ensuring every interaction reflects the "Tiffany Touch." 3. Talent Management Human capital development and organizational culture.
Conduct performance reviews (PMP) and monthly feedback sessions; manage recruitment and career pathing in partnership with HR; ensure the team maintains grooming standards and completes all required training. Compliance, inventory integrity, and brand aesthetics. Oversee inventory accuracy (including high-value Diamond Audits); ensure compliance with internal controls; maintain the store’s visual standards (CVM) to guarantee a world-class luxury environment.
The ideal candidate is an inspiring and proactive leader who balances commercial drive with the sophistication required by the high-jewelry sector. They must be a brand ambassador who leads by example, ensuring that both internal operations and external customer relations are flawless. #J-18808-Ljbffr