Client Servicing Manager

Company Description DigiLantern is a specialized healthcare digital marketing and web solutions company that has quickly built a strong presence in India’s healthcare industry. Founded by healthcare marketing experts, the company partners with leading healthcare practitioners across major Indian cities and is actively expanding into the US, UK, and UAE markets. DigiLantern offers 360° services including healthcare website design and development, SEO, medical content writing, social media management, graphic design, photography, videography, and video editing.

With deep domain knowledge, the team creates patient-friendly websites and digital strategies that help healthcare organizations showcase their work and leverage the full potential of digital channels.

Role Description The Client Servicing Manager is a full-time, on-site role based in Noida, responsible for managing and nurturing relationships with healthcare clients. This role includes understanding client requirements, coordinating with internal teams to deliver digital marketing and web solutions, and ensuring timely execution of projects. The Client Servicing Manager will handle day-to-day communication, address client queries, track project status, and ensure a high level of customer satisfaction.

The role also involves preparing reports, gathering feedback, identifying opportunities for upselling or cross-selling services, and supporting strategic account growth.

Qualifications

• Candidates should possess strong Client Services and Client Relations skills to manage and grow key accounts.
• Candidates should possess a focus on Customer Satisfaction and Customer Service to ensure positive client experiences.
• Candidates should possess excellent Communication skills, including clear verbal and written communication with clients and internal teams.
• Experience in digital marketing, healthcare marketing, or agency account management is beneficial.
• Ability to manage multiple projects, prioritize tasks, and meet deadlines in a fast-paced environment.
• Bachelor’s degree in Marketing, Communications, Business, or a related field is preferred.
• Strong analytical, problem-solving, and interpersonal skills, with proficiency in basic office and collaboration tools.