Customer Service Officer

The Opportunity

Reporting to the Customer Care Floor Leader, you will be the first point of contact for our valued customers. You will play a crucial role in engaging with the customers, managing inbound and outbound calls to address inquiries, resolve issues, and ensure a positive customer service experience.

Key responsibilities include:

• Assist customers over the phone and via email in a friendly and professional manner.
• Deliver excellent customer service to allocated contracts and sites.
• Develop positive working relationships with other support functions and stakeholders to meet and exceed customer needs.
• Resolve customer issues and complaints in a timely and satisfactory manner.
• Maintain accurate data records and ensure consistent execution of the end-to-end processes in compliance with company policies.

About You

We are looking for individuals who possess the following:

• Proven experience in a customer service role in a contact centre is desirable.
• Excellent communication skills, both verbal and written.
• Strong organisational skills with the ability to multitask and prioritise effectively.
• Proficiency in Microsoft Office suite (Word, Excel, Outlook).
• Positive attitude and willingness to learn.
• Ability to work independently with minimal supervision.

Benefits

• Attractive salary package.
• Paid parental leave.
• Great company benefits: annual employee share plan offer, novated leasing, optional flu vaccinations, EAP access, discounts on private health insurance, company discounts, and more.

EEO Statement

We are dedicated to improving employment outcomes and encourage applications from Aboriginal and Torres Strait Islander peoples. We also welcome candidates of all ages, abilities, gender identities, experiences (including veterans), and cultural backgrounds.

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