Sales Team Member- Sales and Service Hub - Part Time

Company Description

At The Good Guys, we’re here to help families live better for less. Since 1952, we’ve been delighting customers with unbeatable deals and exceptional service and advice with their home appliances and consumer electronics. We offer the best value, world‑class brands and exceptional customer service across our 100+ store network, online, and in our commercial division, The Good Guys Commercial.

Why join The Good Guys?

• Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued.
• Competitive remuneration with generous sales commission and other incentives.
• Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group.
• Fantastic discounts across the JB Hi-Fi Group, including access to VIP supplier pricing and promotions.
• 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and flexible hybrid working models for eligible roles.
• EAP provides counselling and wellbeing resources for team members and families.
• Helping Hands program raises millions for charity partners.
• Commitment to sustainability; net zero carbon emissions by 2030.

Job Description

As a Sales Team Member – Sales and Service Hub, your role is to deliver a positive channel experience to the customer and effectively resolve issues in a timely manner.

Key Responsibilities

• Create sales orders and payment links for customers and ensure pay links are actioned.
• Work collaboratively with stores to ensure incomplete sales are picked‑up or delivered in a timely manner.
• Utilise available resources to provide assistance and advice to customers based on the CREATE sales model.
• Provide customers with timely responses to telephone based requests and effectively resolve complaints.
• Ensure all activities meet compliance and legislative requirements, with particular emphasis on Consumer Law and Safety.
• Work closely with stores and other teams to facilitate the effective resolution of customer issues as required.
• Escalate issues following established processes and provide information for business investigations.

Qualifications

• Frontline customer service experience.
• Retail in‑store sales experience.
• Microsoft Office suite proficiency.

Equal Opportunity Statement

The Good Guys is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply!