Tenancy Manager

About SGCH

SGCH is a leading not-for-profit community housing provider supporting over 12,000 customers across 7,000 homes in NSW and VIC. We believe everyone belongs and our purpose – “to create belonging” – drives our commitment to build an inclusive team where diversity, inclusion and connection are central. Our values are: We Care, We Create, We Connect.

What We Offer

• Competitive package – 35‑hour work week with above‑Award pay and 17% annual leave loading
• NFP salary packaging – up to $15,900 tax‑free, plus $2,500 for meals, entertainment and accommodation, and novated leasing
• High‑growth environment – opportunities for internal promotions, in‑house learning and development, and study assistance support
• Health and wellbeing benefits – corporate discounts, reward and recognition program and a free 24/7 Employee Assistance Program (EAP) for you and your family
• Paid parental leave – 12 weeks paid parental leave and 3 days of bonus annual leave
• Agile and innovative work practices – hybrid work arrangements including work from home options and modern offices close to public transport

Role Overview

Tenancy Manager – contract role until 15 January 2027, based between our Liverpool, Bonnyrigg and Fairfield offices with travel to other SGCH sites as required.

You will be the primary point of contact for tenants, ensuring their needs are met with care, respect and efficiency, and supporting sustainable tenancies by managing day‑to‑day tenancy matters while linking tenants to services that improve their wellbeing.

Duties

• Act as the main point of contact for tenants and keep them informed throughout issue resolution.
• Proactively manage rent arrears and tenant debt to meet KPIs and maintain financial sustainability.
• Prepare and manage cases for NSW Civil and Administrative Tribunal (NCAT) hearings.
• Support tenant wellbeing by linking tenants to relevant support services, and participate in support coordination and community/placemaking activities.
• Conduct regular home visits to monitor property condition, tenancy issues and anti‑social behaviour, and collaborate with internal teams and external partners to resolve complex tenancy issues.

How to Apply

Upload your up-to-date CV with a cover letter addressing the two target questions (no more than 2 pages) by 9am Monday 20 July 2026.

• What motivated you to apply for the Tenancy Manager role?
• Outline how your skills and experience align with the essential criteria of this role.

The recruitment process may include interviews and relevant skills or behavioural assessments with selection based on demonstrated merit against the role’s criteria. Appointment is subject to standard pre‑employment checks, including working rights, employment references, a National Police Check and a health assessment.

If you need accessibility adjustments to apply comfortably, please let us know – privacy and dignity are always respected. Contact [email protected].

Essential Criteria

• Working knowledge of NSW Residential Tenancies Act 2010.
• A current NSW Driver’s Licence and willingness to travel regularly to SGCH region sites and offices.
• Experience working with diverse backgrounds, including vulnerable individuals in a property management or challenging social, community or welfare service delivery environment.
• Demonstrated skills in customer service, organisational and time management, prioritising and planning, communication and negotiation, and the ability to work independently and collaboratively with customers of diverse backgrounds and vulnerability.
• Ability to combine business acumen with a social heart, self‑motivation, compassion and resilience to manage competing priorities, deadlines and multiple stakeholders, continuously improving and delivering the best outcomes for the business and customers.

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