Senior Program Business Analyst

Apply By: Monday, July 27, 2026 11:59 pm EDT

Ministry of Public and Business Service Delivery and Procurement

Join us as a Senior Program Business Analyst to lead implementation activities and help shape the future of public service. Bring your skills in business analysis, digital transformation, and stakeholder engagement to a role where your work truly makes a difference. Using your advanced technical skills and excellent stakeholder management skills, you will be working closely with client ministries to help them with onboarding their Transfer Payment (TP) programs onto enterprise Transfer Payment Ontario (TPON) system and improve transfer payment administration processes.

About the job

As a Senior Program Business Analyst, you'll lead projects that modernize systems, improve user experiences, and support ministries across Ontario in adopting innovative solutions. Learn more about the work that we do.

Transfer Payment Ontario is an enterprise innovation and excellence hub promoting best practices in transfer payment administration. We manage OPS-wide digital system – TP Ontario, or TPON, allowing TP recipients to interact with government ministries and receive program funding that supports Ontario communities.

Program Implementation team partners with Ontario government ministries to onboard their Transfer Payment programs onto the TPON platform and enhance the way public funding is delivered. It is a dynamic and diverse team of Senior Business Analysts (Implementation Leads) who thrive on collaboration, problem-solving, and driving meaningful change in how government supports communities. Program Implementation team culture is rooted in mutual support, excellence, and innovation.

As part of the team, you will:

• Lead initiatives that improve transfer payment processes and support system modernization.
• Collaborate with ministries and central agencies to promote and guide the use of the TPON system.
• Assess ministry needs, gather future-state requirements, and identify opportunities for improvement.
• Prepare clear, strategic materials such as project plans, fit‑gap analyses, and presentations for stakeholders.
• Support user experience (UX) and digital innovation projects to enhance the TPON platform.
• Deliver change management sessions and share best practices with internal and external users.

What you bring to the team

Business and technical expertise

You can:

• Conduct business analysis and process improvement using tools such as Siebel based client‑relationship management (CRM) and Adobe software.
• Develop and implement process improvements and digital strategies that enhance client experience.
• Interpret data to identify trends, risks, and opportunities for improvement.

Stakeholder engagement and communication

You can:

• Build strong relationships and collaborate with internal and external partners.
• Facilitate workshops and present recommendations to diverse audiences.
• Influence decisions through clear communication and consensus building.
• Prepare strategic documents, including reports, presentations and briefing materials.
• Provide strategic advice to senior leadership and stakeholders.

Analytical and strategic thinking

You can:

• Conduct research and analyze complex information to develop actionable insights and recommendations.
• Evaluate policy gaps and propose solutions aligned with strategic goals.
• Understand government policies and decision‑making processes.
• Identify root causes of issues and implement practical, collaborative solutions.

Project and change management

You have experience:

• Leading program and policy development, delivery, and implementation.
• Applying project management methodologies to monitor progress and deliver results.
• Supporting change management initiatives.
• Developing strategies and frameworks to manage multiple priorities effectively.

Don\'t meet every qualification?

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code‑protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.

Learn more about the work the OPS is doing to create an inclusive, anti‑racist, accessible and diverse workplace:

• Diversity, equity and inclusion initiatives
• Accessibility
• Anti‑Racism Policy

• 2 English Temporary, duration up to 12 months, 222 Jarvis St, Toronto, Toronto Region

• Association of Management, Administrative and Professional Crown Employees of Ontario
• The information that you provide for the purpose of this competition and the results from this competition may be used to fill other positions. These positions may be of various tenures including short‑term assignments. Your information and the results from this competition will be retained for the purpose of filling vacancies in accordance with the applicable collective agreement or policy provisions.
• Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements to this job. We rely on the information you provide to us.
• OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
• If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment services team will contact you within 48 hours.

Language requirements and assessment:

All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French‑language proficiency test.

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