Customer Service Advisor

Customer Service Advisor (Reservation Specialist)

Hedin Automotive BMW & MINI is looking for a Customer Service Advisor to join our Bromley centre and serve as the first point of contact for customer telephone and online enquiries. The ideal candidate is customer‑focused, well‑organised, and has a confident telephone manner.

Your Role

You will work from our centralised call centre and will be responsible for the efficient and timely answering of inbound calls, assisting with customer queries, accurately recording customer information, providing sales enquiries, and booking customers’ vehicles for maintenance and repairs. You will work closely with Service Team Managers and Sales Teams to coordinate and maximise opportunities while ensuring the highest levels of customer care and service.

The main duties of the role are:

• Answering and transferring inbound calls and enquiries, ensuring accuracy, efficiency, and the highest standard of customer service.
• Recording customer details and requirements when handling an enquiry.
• Arranging after‑sales bookings by telephone and allocating work to relevant workshop teams.
• Providing customer estimates according to company policy on schedules, times, and pricing.
• Making outbound calls to customers when ordered parts have arrived and arranging a booking.
• Maintaining a good working knowledge of current sales products, service packages and campaigns across the BMW & MINI product range.

Your Profile

We are looking for an individual with:

• Experience delivering outstanding customer service, preferably as a Customer Service Advisor, Contact Centre Executive, Call Centre Agent, Contact Centre Adviser, Complaint Handler or similar.
• Excellent verbal and written communication skills.
• Confident at resolving complex issues.
• Excellent administration and IT skills.
• Eligibility to work in the UK.

About Us

Hedin Automotive is a well‑established BMW & MINI franchise with state‑of‑the‑art centres across North London, East London, and Kent. As part of Hedin Mobility Group—one of the world's leading private automotive retail and aftermarket services providers—we are dedicated to excellence in everything we do. We strive to create great experiences through a team that genuinely cares about our customers.

Salary and Hours

Basic Salary: £26,540.80
On‑Target Earnings (OTE): £31,580.80 per annum.

The role is office‑based. Working hours are Monday – Friday on varying shift patterns: 8am to 5pm, 8:30am to 5:30pm, or 9am to 6pm (40‑hour week). Saturdays are on a rota basis 8am to 2pm (currently 1 in 6) and paid as additional hours.

Benefits

Hedin Automotive values our employees and invests in personal development and training. We offer a wide range of market‑leading benefits to all colleagues.

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