Customer Service

Welcome to the heartbeat of our customer experience. At Victorian Plumbing, we don’t just resolve queries; we define industry standards and build rewarding careers. Operating across our vibrant hubs in Skelmersdale and Leyland, our award‑winning Customer Service team is the driving force behind our continued growth story.

We believe in investing in individuals, not just filling roles. If you are a dedicated problem‑solver with a passion for delivering 5‑star experiences, this is your opportunity to move beyond the routine and step into a career built for longevity, progression, and success.

Why Build Your Future with Us?

Exceptional Earning Potential

Kickstart your journey with a competitive salary of £27,545.76 (£13.20 p/h), significantly boosted by our robust Monthly Bonus Scheme.

Balance You Can Plan Around

Say goodbye to unpredictable schedules. Our structured 5‑week shift rotation guarantees you only work one late week and one full weekend out of every five.

A Culture of Internal Growth

We proudly develop our talent from within. With clear progression pathways and structured training, your ambition will always have room to grow.

Premium Perks & Wellbeing

From free on‑site gym access and healthcare cash plans to subsidised food, high street discounts, and annual leave that grows with your service, we ensure you are supported both inside and outside of work.

Your Impact

As a Customer Service Superstar, you will connect with our customers via phone, email, and live chat, guiding them toward their perfect bathroom solutions and ensuring a seamless journey from start to finish. Whether you bring extensive contact centre experience or simply possess the drive, computer literacy, and empathy to deliver world‑class service, we provide the platform for you to thrive.

Ready to step into your next chapter?

Explore our live openings below and join a people‑first business where great careers truly kickstart.

Joining the customer service team here completely changed my career trajectory. The 5‑week shift rotation means I can actually plan my life, the monthly bonus structure is a massive motivator, and the progression is real—you aren’t just a number, you're genuinely invested in from day one.

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