Customer Service Advisor
Moat Homes Limited
Job Description
Customer Service Advisor
Salary: £23,920 – £29,900 per annum (depending on experience)
Location: Hybrid – Crossways Business Park, Dartford & Home
Hours: 35 hours per week, Monday to Friday
Contract: Permanent
Role Overview
As a Customer Service Advisor you will be the first point of contact for our customers, contractors, and suppliers. You’ll handle inbound calls, emails, and webchat, assisting with a wide range of housing‑related queries.
Work as part of a collaborative team that manages inbound calls and administrative tasks, delivering a seamless service to customers, including those who may be vulnerable or in urgent need.
Training & Development
Training will be delivered in our Dartford office over a full‑time period. You will be assigned a mentor and will have access to learning resources. After the initial training, you will split your time between the office and working from home (approximately 50/50).
Qualifications & Skills
- Friendly, positive, and resilient under pressure
- Excellent communication skills and an active listener
- Comfortable switching between tasks and customer types
No prior housing experience required – we provide full training. We’re looking for a can‑do attitude and empathy.
Benefits
Competitive salaries, generous time off, and opportunities for personal and professional growth.
Moat was named one of The Sunday Times Best Places to Work in 2025.
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