Customer Success Intern

Location: Bengaluru, India

Duration: 3 Months

Stipend: ₹30,000 /month

We're hiring a Customer Success Intern to manage and support enterprise client accounts at Wellness360. You'll work directly with our CS team on real accounts - handling onboarding, implementation support, and ongoing client engagement for large employers, healthcare systems, and financial institutions in the US market. This is not a back-office role - you'll be client-facing and cross-functional from day one.

What You'll Do

• Support onboarding and implementation workflows for new enterprise clients
• Monitor client health metrics and translate data into actionable insights
• Maintain client-facing documentation - onboarding playbooks, FAQs, help content
• Collaborate with the Marketing team on client communication and engagement initiatives
• Work closely with the Tech team to triage, track, and coordinate resolution of client-reported bugs and platform issues
• Relay client feedback to Product and CS teams to drive platform improvements
• Coordinate across teams to ensure seamless client experience throughout the account lifecycle

What We're Looking For

• Strong written and verbal communication - you'll be dealing with enterprise stakeholders
• A technical mindset - comfort with SaaS implementations, integrations, and enterprise workflows
• Background in Computer Science or a related field preferred
• Data-oriented - comfortable working with Excel, CRM tools, or support platforms
• Proactive and organized - someone who spots gaps and flags risks without being asked